Repository Forums Support WooCommerce Extended Coupon Features PRO Free product causing price changes?

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #16410
    ken2
    Participant

    I recently experienced a situation where the plugin was deactivated and I received an error message along the lines of “the plugin file could not be found”. My dev says it was related to a recent update that was pushed.

    Now I am experiencing issues with a few orders where a coupon code with a free gift has been applied. In 3 different cases I have seen orders where the free gift is added and the price of the non-free item is changed to the regular price of the gift item.

    Since we had the issue with the plugin from the update and the orders all have coupon codes with free gifts I am thinking it may be related to the plugin. Any idea how to troubleshoot this?

    #16414
    Soft79
    Keymaster

    Hard to tell, our plugin doesn’t change product prices. Can you send a screenshot of a cart with an issue, and add remarks to it to explain the error?

    #16416
    ken2
    Participant

    I noted that the SKU and variation ID are not listed under the product for the item that is being wrongly discounted.

    Order #104064
    https://share.getcloudapp.com/WnuJokPN

    Order # 103991
    https://share.getcloudapp.com/RBuO8EQX

    #16417
    Soft79
    Keymaster

    If you apply the coupon (and free item) and then disable our plugin, what happens to that product?

    Can you paste your WC System Status Report?

    #16418
    ken2
    Participant

    The issue is that it doesn’t happen consistently. We probably had 100 or more orders where the coupons were used and it only happened 3 times. The only common thread between those 3 orders were that each time the free gift coupon was being used and the price of the non-free item was changed to the price of the free item.

    Status report: https://superorganics.sharepoint.com/:t:/g/EXGIL2oUKNxHoZKBFnTTokcB8pRONijZkrC6HqYpRVMPUg?e=RZelLS

    #16419
    Soft79
    Keymaster

    I can’t find anything in the source of our plugin that can change the product price to anything but 0.00. It’s hard to debug this if it’s not reproducable. I see you’re using custom functions. Anything price related in there?

    #16421
    ken2
    Participant

    I don’t believe so. This is what we have for custom functions: https://superorganics.sharepoint.com/:t:/g/EWE6scUkdOFBsKuirTcYPfEBUFeMSqt1_4AOAx1wEQu74g?e=pMqchC

    #16423
    Soft79
    Keymaster

    No, that’s probably not related, but neither is our plugin.

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