Hi, thanks for the reply and the suggestion to troubleshoot this.
Under Usage Limits, I had this setting checked: Check this box to limit this coupon to the first purchase of a customer only. (Verified by billing email address or user id)
Removing that setting allowed the discount to be seen as applied on the Cart page when the setting were met. So there is something about being verified that changes that point at which a user sees the discount.
At what point of the process does the user see the discount if they’re not logged in or will just be adding an email to their billing address for verification? Should a user be able to see the discount on the Cart page?
Here are my other settings:
General
Usage restriction
- Products Operator = AND
Added the product that must be in there in order to get the discount
- Categories Operator = OR
Added the categories that the discount can be applied to
- Matching Products
Minimum quantities = 1
Miscellaneous