[rcasey]

So when disabling the plugin didn’t work to activate the coupons, I knew that I needed to look elsewhere and I was able to find another setting in another plugin that was preventing these coupons from firing.

Thank you for all of your help, I wouldn’t of been able to figure it out without your troubleshooting inquiries.

You can consider this matter resolved.

[rcasey]

Temporarily disabling the plugin does not work either, but even when we disable the plugin, it defeats the whole purpose of blocking plugin by user role.

Secondly, please note that prior to us launching the sale with these coupons. All coupons were tested and worked the way that they should.

No other development was done that would effect this.

[rcasey]

I have sent the Test Distributor Login to your email, please let me know if you received it.

The coupons in question are:
greatdealer10
greatdealer20
greatdealer25
greatdealer35

Each coupon has certain products attached to it though.

For greatdealer10, you can try MIM Safe Variobarrier, or MIM Safe Variocages
For greatdealer20, you can try any accessories – All Safe Harness, MIM Safe Waterbowl, Reflex Vest
For greatdealer25, you can try any Multicage or Care2 Products
For greatdealer35, only works for the Clever Tank

Please let me know if you have any questions.

[rcasey]

I’m getting a success message, but no coupon discount is showing in the Pricing Table, and it’s not removing the percentage from the price.

[rcasey]

We do not want the coupon to apply automatically. The users are being provided Coupon Codes.

[rcasey]

To answer the question about the customer having to be logged in, in order for the coupon to work, the answer is yes.

Here’s a link to the JSON data:
https://4x4northamerica.com/?wjecf_dump=greatdealer10

Here’s the raw JSON Data, just in case the link doesn’t work:
{“result”:”ok”,”coupons”:{“12478”:{“id”:12478,”code”:”greatdealer10″,”amount”:”10″,”date_created”:{“date”:”2019-11-25 19:14:18.000000″,”timezone_type”:3,”timezone”:”America\/New_York”},”date_modified”:{“date”:”2019-11-29 14:41:15.000000″,”timezone_type”:3,”timezone”:”America\/New_York”},”date_expires”:{“date”:”2019-12-09 00:00:00.000000″,”timezone_type”:3,”timezone”:”America\/New_York”},”discount_type”:”percent”,”description”:”DEALERS – 10% Off – Great Deal Coupon – DEALERS”,”usage_count”:0,”individual_use”:true,”product_ids”:[10032,8948,6367,6368,6369,4627,4630,10214,10212,10213,10217,10211,10210,10215,10216,4633,4636,3410,3408,3409,9022,3411,10120,4746,4745,1049,8952,8951,8950,8237,8236],”excluded_product_ids”:[],”usage_limit”:0,”usage_limit_per_user”:0,”limit_usage_to_x_items”:null,”free_shipping”:false,”product_categories”:[],”excluded_product_categories”:[],”exclude_sale_items”:false,”minimum_amount”:””,”maximum_amount”:””,”email_restrictions”:[],”used_by”:[],”virtual”:false,”meta_data”:[{“id”:297878,”key”:”_wjecf_products_and”,”value”:”no”},{“id”:297879,”key”:”_wjecf_categories_and”,”value”:”no”},{“id”:297881,”key”:”_wjecf_allow_cart_excluded”,”value”:”no”},{“id”:297882,”key”:”_wjecf_first_purchase_only”,”value”:”no”},{“id”:297883,”key”:”_wjecf_is_auto_coupon”,”value”:”no”},{“id”:297884,”key”:”_wjecf_apply_silently”,”value”:”no”},{“id”:297885,”key”:”_wjecf_multiply_free_products”,”value”:”no”},{“id”:297886,”key”:”_wjecf_bogo_matching_products”,”value”:”no”},{“id”:297887,”key”:”_wjecf_must_select_free_product”,”value”:”no”},{“id”:297888,”key”:”_wjecf_select_free_product_message”,”value”:”Please choose your free gift:”},{“id”:297889,”key”:”_wjecf_allow_enqueue”,”value”:”yes”},{“id”:297890,”key”:”_wjecf_custom_fields_and”,”value”:”no”},{“id”:297891,”key”:”_wjecf_apply_discount_to”,”value”:”all”},{“id”:299545,”key”:”_wjecf_customer_ids”,”value”:”21,188,1167″},{“id”:299650,”key”:”_wjecf_customer_roles”,”value”:[“distributor”]}]}}}

[rcasey]

Thank you very much. This all makes sense now. You’ve been very helpful.

[rcasey]

Before I give you access, I think I understand the issue now.

1) If we are selecting allowed user roles, for example: Customers, Sales (This means that they are registered users, and this would apply to them only)
2) If we disallow user roles, in this case, distributors (The coupon will work for registered and unregistered users (aka Guest) but not distributors.
3) If allowed user roles are selected, this will automatically eliminate Guest Checkout with this particular coupon because a user role has been defined.

Is all of this correct? If so, I understand where our issues are now.

Please advise.

[rcasey]

I was, so I have actually re-followed all of the steps that you gave me, then tried to checkout in an “Incognito” window, and I’m still receiving the same message: “Sorry, it seems the coupon “summer10” is not yours.”

[rcasey]

I have found both setting and have disabled them, the still did not work. The message that I receive now is “Sorry, it seems the coupon “summer10″ is not yours.”

[rcasey]

Can you please direct me to where these settings are found, as I do not see them in either of the Coupons or Woocommerce Settings?

[rcasey]

Excuse me, “Coupon ‘summer10’ will be applied when its conditions are met.”

[rcasey]

We get a message that says, “Coupon will be applied when the requirements are met.”

[Author]

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