Reply To: Admin Order – Only coupon title shows, product details not showing

[Michael Byrne]

The free item was placed in the cart and paid for. The problem is the details are not showing on the order.

System report as follows:

### WordPress Environment ###

Home URL: https://www.tonyclarke.ie
Site URL: https://www.tonyclarke.ie
WC Version: 2.4.10
Log Directory Writable: ✔ /home/tclarkebook/public_html/wp-content/uploads/wc-logs/
WP Version: 4.7.5
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
Language: en_GB

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 5.6.30
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
SUHOSIN Installed: –
MySQL Version: 5.6.35
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.4.10
:
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔

### Active Plugins (23) ###

Gravity Forms: by rocketgenius – 2.2.1.2
Advanced Custom Fields PRO: by Elliot Condon – 5.5.12
Better Search: by Ajay D’Souza – 2.1.1
iThemes Security: by iThemes – 6.2.1
Duplicator: by Snap Creek – 1.2.6
Fancy Product Designer: by Rafael Dery | radykal.de – 2.2.4
MapPress Easy Google Maps: by Chris Richardson – 2.38
Redirection: by John Godley – 2.5
WordPress Robots.txt File: by Ataul Ghani – 1.4
Search By SKU – for Woocommerce: by Matthew Lawson – 0.6.1
My Custom Widget: by – 0.1
Subscribe & Connect: by WooThemes – 1.1.2
WooCommerce Dynamic Pricing & Discounts: by RightPress – 1.0.18
Advanced AJAX Product Filters for WooCommerce: by BeRocket – 1.1.3
WooCommerce Extended Coupon Features PRO: by Soft79 – 2.5.2.2
WooCommerce Category Accordion.: by TechieResource – 1.2.1
WooCommerce Conditional Shipping and Payments: by WooThemes – 1.1.4 – 1.2.6 is available
WooCommerce Realex Gateway: by SkyVerge – 1.5 – 1.10.1 is available
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 1.5.27
WooCommerce Product Add-ons: by WooThemes – 2.7.13 – 2.8.1 is available
WooCommerce: by WooThemes – 2.4.10
Yoast SEO: by Team Yoast – 4.6
YITH WooCommerce Wishlist Premium: by Yithemes – 2.0.13

### Settings ###

Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔
API Version: 3.0.0

### WC Pages ###

Shop Base: #115 – /shop/
Basket: #12 – /cart/
Checkout: #14 – /checkout/
My Account: #16 – /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Storefront
Version: – 2.2.3 is available
Author URL:
Child Theme: ✕ – If you’re modifying WooCommerce or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: storefront/woocommerce/archive-product.php
storefront/woocommerce/auth/footer.php
storefront/woocommerce/auth/form-grant-access.php
storefront/woocommerce/auth/form-login.php
storefront/woocommerce/auth/header.php
storefront/woocommerce/cart/cart-empty.php
storefront/woocommerce/cart/cart-item-data.php
storefront/woocommerce/cart/cart-shipping.php
storefront/woocommerce/cart/cart-totals.php
storefront/woocommerce/cart/cart.php
storefront/woocommerce/cart/cross-sells.php
storefront/woocommerce/cart/mini-cart.php
storefront/woocommerce/cart/proceed-to-checkout-button.php
storefront/woocommerce/cart/shipping-calculator.php
storefront/woocommerce/checkout/cart-errors.php
storefront/woocommerce/checkout/form-billing.php
storefront/woocommerce/checkout/form-checkout.php
storefront/woocommerce/checkout/form-coupon.php
storefront/woocommerce/checkout/form-login.php
storefront/woocommerce/checkout/form-pay.php
storefront/woocommerce/checkout/form-shipping.php
storefront/woocommerce/checkout/payment-method.php
storefront/woocommerce/checkout/payment.php
storefront/woocommerce/checkout/review-order.php
storefront/woocommerce/checkout/thankyou.php
storefront/woocommerce/content-product.php
storefront/woocommerce/content-product_cat.php
storefront/woocommerce/content-single-product.php
storefront/woocommerce/content-widget-product.php
storefront/woocommerce/emails/admin-cancelled-order.php
storefront/woocommerce/emails/admin-new-order.php
storefront/woocommerce/emails/customer-completed-order.php
storefront/woocommerce/emails/customer-invoice.php
storefront/woocommerce/emails/customer-new-account.php
storefront/woocommerce/emails/customer-note.php
storefront/woocommerce/emails/customer-processing-order.php
storefront/woocommerce/emails/customer-refunded-order.php
storefront/woocommerce/emails/customer-reset-password.php
storefront/woocommerce/emails/email-addresses.php
storefront/woocommerce/emails/email-footer.php
storefront/woocommerce/emails/email-header.php
storefront/woocommerce/emails/email-order-items.php
storefront/woocommerce/emails/email-styles.php
storefront/woocommerce/emails/plain/admin-cancelled-order.php
storefront/woocommerce/emails/plain/admin-new-order.php
storefront/woocommerce/emails/plain/customer-completed-order.php
storefront/woocommerce/emails/plain/customer-invoice.php
storefront/woocommerce/emails/plain/customer-new-account.php
storefront/woocommerce/emails/plain/customer-note.php
storefront/woocommerce/emails/plain/customer-processing-order.php
storefront/woocommerce/emails/plain/customer-refunded-order.php
storefront/woocommerce/emails/plain/customer-reset-password.php
storefront/woocommerce/emails/plain/email-addresses.php
storefront/woocommerce/emails/plain/email-order-items.php
storefront/woocommerce/global/breadcrumb.php
storefront/woocommerce/global/form-login.php
storefront/woocommerce/global/quantity-input.php
storefront/woocommerce/global/sidebar.php
storefront/woocommerce/global/wrapper-end.php
storefront/woocommerce/global/wrapper-start.php
storefront/woocommerce/loop/add-to-cart.php
storefront/woocommerce/loop/loop-end.php
storefront/woocommerce/loop/loop-start.php
storefront/woocommerce/loop/no-products-found.php
storefront/woocommerce/loop/orderby.php
storefront/woocommerce/loop/pagination.php
storefront/woocommerce/loop/price.php
storefront/woocommerce/loop/rating.php
storefront/woocommerce/loop/result-count.php
storefront/woocommerce/loop/sale-flash.php
storefront/woocommerce/loop/title.php
storefront/woocommerce/myaccount/form-add-payment-method.php
storefront/woocommerce/myaccount/form-edit-account.php
storefront/woocommerce/myaccount/form-edit-address.php
storefront/woocommerce/myaccount/form-login.php
storefront/woocommerce/myaccount/form-lost-password.php
storefront/woocommerce/myaccount/my-account.php
storefront/woocommerce/myaccount/my-address.php
storefront/woocommerce/myaccount/my-downloads.php
storefront/woocommerce/myaccount/my-orders.php
storefront/woocommerce/myaccount/view-order.php
storefront/woocommerce/notices/error.php
storefront/woocommerce/notices/notice.php
storefront/woocommerce/notices/success.php
storefront/woocommerce/order/form-tracking.php
storefront/woocommerce/order/order-again.php
storefront/woocommerce/order/order-details-customer.php
storefront/woocommerce/order/order-details-item.php
storefront/woocommerce/order/order-details.php
storefront/woocommerce/order/tracking.php
storefront/woocommerce/product-searchform.php
storefront/woocommerce/single-product/add-to-cart/external.php
storefront/woocommerce/single-product/add-to-cart/grouped.php
storefront/woocommerce/single-product/add-to-cart/simple.php
storefront/woocommerce/single-product/add-to-cart/variable.php
storefront/woocommerce/single-product/meta.php
storefront/woocommerce/single-product/price.php
storefront/woocommerce/single-product/product-attributes.php
storefront/woocommerce/single-product/product-image.php
storefront/woocommerce/single-product/product-thumbnails.php
storefront/woocommerce/single-product/rating.php
storefront/woocommerce/single-product/related.php
storefront/woocommerce/single-product/review.php
storefront/woocommerce/single-product/sale-flash.php
storefront/woocommerce/single-product/share.php
storefront/woocommerce/single-product/short-description.php
storefront/woocommerce/single-product/tabs/additional-information.php
storefront/woocommerce/single-product/tabs/description.php
storefront/woocommerce/single-product/tabs/tabs.php
storefront/woocommerce/single-product/title.php
storefront/woocommerce/single-product/up-sells.php
storefront/woocommerce/single-product-reviews.php
storefront/woocommerce/single-product.php
storefront/woocommerce/taxonomy-product_cat.php
storefront/woocommerce/taxonomy-product_tag.php