BUG – SHIPPING METHOD SELECTION GOES WRONG

[Valentina Russo]

Hi,

I use the free version since years so I’m very used to all the plugin’s features and working.

Now I’ve a bug with both the free and the paid version. The bug happens during cart/checkout process, it changes the choice of the shipping method I’ve selected.

The coupon has the following conditions:

– limited to a certain number of products
– available only for one shipping method (Pickup) excluding the other ones (as Flax Rate)

I found a bug: when I choose the shipping method I need (that is consistent with the pickup coupon), the selection switches to another shipping method and I don’t know how to solve.

I’ve a short video if needed…

Please, help me to solve this issue!

[Soft79]

Hi,

Thank you for sending me your coupon settings and video.

Your coupon has ‘enable free shipping’ checked, but there is no free shipping method configured. Please uncheck ‘enable free shipping’.

[Valentina Russo]

Hi,

sorry but I do not understand… I’ve a “free shipping” method enabled on the shop but it’s available just with a Coupon (in WooCommerce you can choose if the free shipping is available with a coupon, with a minimum checkout expense, or with both).
Why should I uncheck the free shipping? This coupon doesn’t guarantee a money discount but just a free shipping so if I uncheck the free shipping I do not know how it should work!)

Waiting for your kind reply, thanks in advance for your attention.

Best,

Azzurra

[Soft79]

In that case you can’t restrict the coupon to the non-free shipping methods.

Just in case I send you a link to how FREE SHIPPING works in WooCommerce: https://woocommerce.com/document/free-shipping/ .

I suspect you don’t have a free shipping method configured. If you have, can you please send a screenshot of the configured free shipping method? ( WooCommerce > Settings > Shipping)

[Valentina Russo]

Hi,

I’m sorry but I didn’t restrict the coupon for methods that were not shipping-free (pick up is not a charged method, it’s free!).
I attach here a screenshot of how I set the free method. Please, let me know what can I do in order to let it work!

Thanks in advance, best

Azzurra
Here you can see the screenshot: https://docs.google.com/document/d/1MO4jmRC0xlW96Vo0o7g7KoJFEtszNZWPK8a0WncFme8/edit

[Soft79]

I need (temporary) wp-admin access to investigate this further. Can you please send me credentials to admin at soft79.nl. If possible, please create a staging/test environment.

[Soft79]

Please don’t send private information in this forum! Instead please send details to email address: admin at soft79.nl.

When I click the url you provided, I do see that I get a ‘live staging’ cookie, but when I try to enter wp-admin I get redirected to /404. Also, all pages display the ‘Stiamo lavorando al nostro nuovo sitoweb’ notification.

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