Categories Operator not working

[Victoria]

Used the Category Operator with two categories that will need to be in the cart for the coupon to apply. It will not apply. Yet when I use two different categories it works. So – I have categories that are parent categories and subcategories. I was using a subcategory and a parent category. That did not work so I tried two subcategories and that worked. Then I used a different sub category and with the subcategory that I want to use and that did not work. I would love to use your product as when it worked it looked great – I just need it to work with the correct categories. Example: wanted category straw hat and hat can and that will not work. Hat can is a subcategory. Tried hat accessories and hat can and it worked perfect. Both are subcategories of the same parent. Tried shirts and hat can and it did not work. Both are subcategories of the same parent. Please advise.

[Soft79]

What are your coupon code and settings?
Can you send me an url to your store to try it myself?
Please send WooCommerce System Status Report.

[Victoria]

I have all the setting correct, the website is https://shortyshattery.com and I have images showing what I have set up and what the cart looks like when I shop. If you can send me an email I can forward you all the images.
Or you can look at them here

https://imgur.com/a/gOgn8

### WordPress Environment ###

Home URL: https://shortyshattery.com
Site URL: https://shortyshattery.com
WC Version: 3.3.4
Log Directory Writable: ✔
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.34
PHP Post Max Size: 128 MB
PHP Time Limit: 320
PHP Max Input Vars: 1500
cURL Version: 7.58.0
OpenSSL/1.0.2n

SUHOSIN Installed: –
MySQL Version: 5.6.38
Max Upload Size: 124 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.3.4
WC Database Prefix: wp_
Total Database Size: 93.24MB
Database Data Size: 87.01MB
Database Index Size: 6.23MB
wp_woocommerce_sessions: Data: 56.02MB + Index: 1.32MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.10MB + Index: 0.07MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_aiowps_events: Data: 0.00MB + Index: 0.00MB
wp_aiowps_failed_logins: Data: 0.02MB + Index: 0.01MB
wp_aiowps_global_meta: Data: 4.64MB + Index: 0.00MB
wp_aiowps_login_activity: Data: 0.02MB + Index: 0.01MB
wp_aiowps_login_lockdown: Data: 0.00MB + Index: 0.00MB
wp_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.22MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.02MB
wp_csshero: Data: 0.01MB + Index: 0.00MB
wp_gglcptch_whitelist: Data: 0.02MB + Index: 0.02MB
wp_layerslider: Data: 0.00MB + Index: 0.00MB
wp_layerslider_revisions: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 2.34MB + Index: 0.15MB
wp_postmeta: Data: 2.57MB + Index: 1.05MB
wp_posts: Data: 7.19MB + Index: 0.19MB
wp_revslider_css: Data: 0.09MB + Index: 0.01MB
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB
wp_revslider_settings: Data: 0.00MB + Index: 0.00MB
wp_revslider_sliders: Data: 0.09MB + Index: 0.00MB
wp_revslider_slides: Data: 0.65MB + Index: 0.00MB
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.01MB + Index: 0.01MB
wp_terms: Data: 0.00MB + Index: 0.01MB
wp_term_relationships: Data: 0.02MB + Index: 0.05MB
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wp_usermeta: Data: 0.14MB + Index: 0.08MB
wp_users: Data: 0.01MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wp_wfBlockedIPLog: Data: 0.16MB + Index: 0.12MB
wp_wfBlocks: Data: 0.14MB + Index: 0.05MB
wp_wfBlocks7: Data: 0.01MB + Index: 0.01MB
wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wp_wfConfig: Data: 2.78MB + Index: 0.01MB
wp_wfCrawlers: Data: 0.01MB + Index: 0.01MB
wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_wfFileMods: Data: 1.38MB + Index: 0.30MB
wp_wfHits: Data: 4.02MB + Index: 0.88MB
wp_wfHoover: Data: 0.00MB + Index: 0.00MB
wp_wfIssues: Data: 0.01MB + Index: 0.01MB
wp_wfKnownFileList: Data: 0.71MB + Index: 0.09MB
wp_wfLeechers: Data: 0.28MB + Index: 0.19MB
wp_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wp_wfLocs: Data: 0.02MB + Index: 0.01MB
wp_wfLogins: Data: 0.16MB + Index: 0.04MB
wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
wp_wfNotifications: Data: 0.01MB + Index: 0.00MB
wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wp_wfReverseCache: Data: 0.01MB + Index: 0.01MB
wp_wfScanners: Data: 0.10MB + Index: 0.09MB
wp_wfSNIPCache: Data: 0.02MB + Index: 0.02MB
wp_wfStatus: Data: 0.21MB + Index: 0.08MB
wp_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_extra_flat_rates: Data: 0.00MB + Index: 0.00MB
wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB
wp_wpmcleaner: Data: 0.02MB + Index: 0.00MB
wp_wsal_metadata: Data: 2.60MB + Index: 1.04MB
wp_wsal_occurrences: Data: 0.16MB + Index: 0.19MB
wp_wsal_options: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 377
avada_portfolio: 3
custom_css: 3
fusion_element: 3
fusion_template: 1
nav_menu_item: 39
page: 40
post: 5
product: 42
product_variation: 333
revision: 557
shop_coupon: 4
shop_order: 81
shop_order_refund: 2
slide: 5
tm_global_cp: 1
tribe_events: 4
tribe_venue: 4
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (31) ###

All In One WP Security: by Tips and Tricks HQ
Peter Petreski
Ruhul
Ivy – 4.3.2

Autoptimize: by Frank Goossens (futtta) – 2.3.4
Bundle Rate AddOn For WooCommerce Shipping Pro: by XAdapter – 1.0.4 – Not tested with the active version of WooCommerce
Contact Form 7: by Takayuki Miyoshi – 5.0.1
Enable Media Replace: by ShortPixel – 3.2.3
Fusion Builder: by ThemeFusion – 1.4.2
Fusion Core: by ThemeFusion – 3.4.2
Google Captcha Pro (reCAPTCHA) by BestWebSoft: by BestWebSoft – 1.36
Improved Variable Product Attributes for WooCommerce: by Mihajlovic Nenad – 4.0.5 – Not tested with the active version of WooCommerce
Media Cleaner: by Jordy Meow – 4.5.8
Really Simple SSL: by Rogier Lankhorst – 2.5.26
Rename wp-login.php: by Ella Iseulde Van Dorpe – 2.5.5
Stock Export and Import for WooCommerce: by Potent Plugins – 1.0.2 – Not tested with the active version of WooCommerce
Stop XML-RPC Attack: by alfreddatakillen – 1.0.3
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.14
Ultimate Under Construction page: by HappyKite
Morrowmedia – 1.9.1

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.14.4.22

W3 Total Cache: by Frederick Townes – 0.9.6
WooCommerce Extended Coupon Features: by Soft79 – 2.6.1.1
WooCommerce Custom Product Tabs Lite: by SkyVerge – 1.6.2 – Not tested with the active version of WooCommerce
WooCommerce Image Zoom: by wpbean – 1.02.5 – Not tested with the active version of WooCommerce
WooCommerce js cookie fix: by Rynaldo – 1.0 – Not tested with the active version of WooCommerce
WooCommerce Product CSV Import Suite: by WooCommerce – 1.10.15 – 1.10.17 is available – Not tested with the active version of WooCommerce
WooCommerce Product Sort and Display LITE: by a3rev Software – 1.8.3
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.0
WooCommerce Shipping Pro with Table Rate: by Xadapter – 2.8.9 – Not tested with the active version of WooCommerce
WooCommerce Show Attributes: by Isabel Castillo – 1.6.4 – Not tested with the active version of WooCommerce
WooCommerce TM Extra Product Options: by themecomplete – 4.6.5 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.3.4
Wordfence Security: by Wordfence – 7.1.1
WP Security Audit Log: by WP White Security – 3.1.4

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #16552 - /shop/
Cart: #16564 - /cart/
Checkout: #16586 - /checkout/
My account: #16576 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 5.4.2
Parent Theme Author URL: http://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔

### Templates ###

Overrides: /home/shortyshattery/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

[Soft79]

It was an issue with Variable products in combination with Category AND. Please update to version 2.6.2 and try again.

[Author]

Posts