Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › Could not validate the licence.
- This topic has 13 replies, 5 voices, and was last updated 3 years, 10 months ago by Soft79.
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August 4, 2020 at 5:57 pm #16138THOMAS REBBECLParticipant
I am getting the following error:
“Could not validate the licence. Invalid response from server: cURL error 7: Failed to connect to http://www.soft79.nl port 443: Connection timed out”My hosting provided has confirmed the server is configured correctly, with access to https://www.soft79.nl and https://lic.soft79.nl
Please advise.
August 4, 2020 at 6:20 pm #16140Soft79KeymasterWhat response do you get by executing the following line from a terminal on your hosted environment?
curl 'https://www.soft79.nl/?woo_sl_action=activate&product_unique_id=woocommerce-auto-added-coupons-pro&licence_key=wjecf-xxxxx-xxxxx-xxxxx&domain=xxxxx.com&wp-version=5.3.4'
October 28, 2020 at 10:22 pm #16575CATERINA GARGARIParticipantHi, I have exactly the same problem
there is a conflict with Woocommerce plugin.
If I deactivate it, the licence of WooCommerce Extended Coupon Features PRO in validated, automatically
how to solve it?October 29, 2020 at 4:59 pm #16580Soft79KeymasterWhat do you mean? If WooCommerce is disabled you can activate the license, if WooCommerce is enabled you can’t? What error message do you get?
October 29, 2020 at 5:02 pm #16581Gregorio galliParticipantHi, exactly.
If woocomemrce is active, i get this error
“Could not validate the licence. Invalid response from server: cURL error 7: Failed to connect to http://www.soft79.nl port 443: Connection timed out”
I also tried what you suggested to the previous user
curl ‘https://www.soft79.nl/?woo_sl_action=activate&product_unique_id=woocommerce-auto-added-coupons-pro&licence_key=wjecf-xxxxx-xxxxx-xxxxx&domain=xxxxx.com&wp-version=5.3.4’
and get a licence errorI tried deactivating all plug in first, then activating the one by one.
if I deactivate WOOCOMMERCE, the licence code works and PRO version is active
When I turn it on, back to errorOctober 29, 2020 at 5:16 pm #16584Soft79KeymasterI don’t think the license validates when you disable WooCommerce, because with WooCommerce disabled our plugin will not run. It looks like outgoing cURL requests (to soft79.nl) are disabled. Please contact your hosting provider.
October 29, 2020 at 5:27 pm #16585Gregorio galliParticipantas i told you already I contacted the hosting provider and asked them to run the line you wrote.
What they replied isOperatore
29 Ott 2020
12:53
Messaggi (Messaggio)
Gentile clienteil comando
curl …
restituisce errore di license key.
Resto a sua disposizione.
October 29, 2020 at 7:09 pm #16587Soft79KeymasterThe line contains an invalid license key. Replace wjecf-wjecf- with wjecf-
October 30, 2020 at 5:14 pm #16598CATERINA GARGARIParticipantSincerely, I don’t know how to solve it.
You say it’s host fault, they reply it’s notGentile cliente
noi non blocchiamo la URL indicata dal supporto del plugin,
Le suggerisco di
disattivare tutti i plugin, fatta eccezione per quello che state tentando di registrare, verificando che in questo modo il problema non si presenti.One week has gone and I have no idea how to move on.
Any more specific action they have to do? Step by step instructions??
Or something I can try to do by myself??October 30, 2020 at 5:36 pm #16599Jos KoenisParticipantIt really depends. If the ‘curl’ command was executed succesfully from the server that hosts your site I don’t know why it wouldn’t work from WordPress. If you don’t mind to give me ssh and wp-admin access, please send (temporary) credentials to admin at soft79.nl and I will take a look.
Alternatively you can disable auto updates from our plugin. Go to the settings page of our plugin, temporarily enable ‘debug mode’ and disable ‘auto update’.
October 30, 2020 at 5:46 pm #16600CATERINA GARGARIParticipantOK. If I deactivate updates it works. I still have to re-activate all other plugins but…
So, I can work, even temporarily, if I deactivate debug mode??
In the meantime, I’m not sure they ran the culr commandPlease check it once again.
It’s the right command?
ThanksOctober 30, 2020 at 8:06 pm #16602Soft79KeymasterSure, you can disable debug mode. The plugin works fine with ‘auto update’ disabled, but you will not receive updates.
curl command looks fine, it’s important to try it from the terminal of your site’s server!
October 31, 2020 at 12:05 am #16603CATERINA GARGARIParticipantMight the plugin be active on both
http://www.pievedepitti.it
and the clone
http://www.pievedepitti.it/testpdp??October 31, 2020 at 8:01 am #16604Soft79KeymasterEnter the same url under the license settings on both sites and you should be fine.
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