We have a coupon for free shipping for orders over $100 but with some restrictions. For example, if an oversized item is ordered,for instance skis, the coupon does not apply.
My problem is that if someone buys a pair of skis and something else for $15, then the Free Shipping option appears on the checkout page. And the same is true for items on sale even though I checked the Exclude sale items box.
It is a problem because we now have to absorb the cost of shipping when we should not.
Can you please help me? I really need this to be resolved ASAP!