Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › COUPON NOT WORKING
- This topic has 11 replies, 2 voices, and was last updated 1 year, 8 months ago by Soft79.
-
AuthorPosts
-
August 7, 2019 at 5:05 am #7786JASON BYERSParticipant
I have the Pro version.
I am trying to implement 2 couopons.
All visitors to my store have to sign in or sign up.The first couopon is for role user – Customer. It is an automatic 5% discount from their order.
This does not work. I have logged in incognito, and the flash message comes up that I am getting the discount, but it never actually applies it at checkout.
The second coupon is a geographic based one. I have listed the postcodes that gift the buyer a reduced rate for delivery (local buyers to me). Again, when I log in, I receive the pop up message saying I am getting the discounted delivery, but again, it never app;lies it at checkout.
What am I doing wrong?
Thanks
JAY
August 7, 2019 at 3:39 pm #7799Soft79KeymasterPlease:
– temporarily enable Settings > WooCommerce Extended Coupon Features > Debug mode (it allows us to see the coupon settings using ?wjecf_dump= parameter and does not affect the customer experience)
– send us the coupon codes
– send us url + steps to reproduce the issue in your store.If you don’t want to share this publicly, please send to admin at soft79.nl
August 8, 2019 at 5:31 am #7814JASON BYERSParticipantHi,
OK, I have enabled Debug mode.
Here are the 2 x urls for each coupon.
REPEAT
https://steelriverdrinks.com/wp-admin/post.php?post=4360&action=editLOCAL
https://steelriverdrinks.com/wp-admin/post.php?post=4358&action=editI will send you my username and password through your Contact Us.
Thanks
Jay
August 8, 2019 at 4:30 pm #7834Soft79KeymasterWooCommerce Coupon Restrictions causes this. When applying the coupon manually from the checkout page (while logged in as the account you sent me) I get this message: ‘Sorry, coupon code “repeat” is only valid for existing customers.’
August 8, 2019 at 5:01 pm #7836JASON BYERSParticipantSooooo??? What is the solution?
I dont want existing customers to have to enter this code manually, I want them (as role users “customer”) to get this discount automatically.
August 8, 2019 at 5:25 pm #7837Soft79KeymasterIf the user you sent me is an existing customer, then there must be a bugin the WooCommerce Coupon Restrictions plugin.
If it’s no existing customer, please send me the credentials of an existing customer to test it.
August 9, 2019 at 8:39 am #7853JASON BYERSParticipantOK,
Here is a log in I have used to test the system.
I have bought through this account before, so if the coupon is working, I should automatically recieve my 5% discount.
The address I have used is in the postcode that I should recieve a reduced delivery rate.LOG IN –
************Many Thanks
JAY
August 9, 2019 at 9:28 am #7855Soft79Keymaster“Sorry, coupon code “local” is only valid for existing customers.”
So, there is an issue with the WooCommerce Coupon Restrictions plugin.
August 9, 2019 at 10:16 am #7860JASON BYERSParticipantBut did the repeat discount apply at checkout?
August 9, 2019 at 10:29 am #7861Soft79KeymasterNo. Same reason.
Sorry, coupon code “repeat” is only valid for existing customers.
August 9, 2019 at 10:41 am #7863JASON BYERSParticipantAnd no one else using Woocommerce has ever had this conflict with the 2 plugins?
August 9, 2019 at 10:50 am #7864Soft79KeymasterTry disabling our plugin and check if the restrictions plugin works well…
-
AuthorPosts
- You must be logged in to reply to this topic.