COUPON NOT WORKING

[JASON BYERS]

I have the Pro version.
I am trying to implement 2 couopons.
All visitors to my store have to sign in or sign up.

The first couopon is for role user – Customer. It is an automatic 5% discount from their order.

This does not work. I have logged in incognito, and the flash message comes up that I am getting the discount, but it never actually applies it at checkout.

The second coupon is a geographic based one. I have listed the postcodes that gift the buyer a reduced rate for delivery (local buyers to me). Again, when I log in, I receive the pop up message saying I am getting the discounted delivery, but again, it never app;lies it at checkout.

What am I doing wrong?

Thanks

JAY

[Soft79]

Please:
– temporarily enable Settings > WooCommerce Extended Coupon Features > Debug mode (it allows us to see the coupon settings using ?wjecf_dump= parameter and does not affect the customer experience)
– send us the coupon codes
– send us url + steps to reproduce the issue in your store.

If you don’t want to share this publicly, please send to admin at soft79.nl

[JASON BYERS]

Hi,

OK, I have enabled Debug mode.

Here are the 2 x urls for each coupon.

REPEAT
https://steelriverdrinks.com/wp-admin/post.php?post=4360&action=edit

LOCAL
https://steelriverdrinks.com/wp-admin/post.php?post=4358&action=edit

I will send you my username and password through your Contact Us.

Thanks

Jay

[Soft79]

WooCommerce Coupon Restrictions causes this. When applying the coupon manually from the checkout page (while logged in as the account you sent me) I get this message: ‘Sorry, coupon code “repeat” is only valid for existing customers.’

[JASON BYERS]

Sooooo??? What is the solution?

I dont want existing customers to have to enter this code manually, I want them (as role users “customer”) to get this discount automatically.

[Soft79]

If the user you sent me is an existing customer, then there must be a bugin the WooCommerce Coupon Restrictions plugin.

If it’s no existing customer, please send me the credentials of an existing customer to test it.

[JASON BYERS]

OK,

Here is a log in I have used to test the system.

I have bought through this account before, so if the coupon is working, I should automatically recieve my 5% discount.
The address I have used is in the postcode that I should recieve a reduced delivery rate.

LOG IN –
************

Many Thanks

JAY

[Soft79]

“Sorry, coupon code “local” is only valid for existing customers.”

So, there is an issue with the WooCommerce Coupon Restrictions plugin.

[JASON BYERS]

But did the repeat discount apply at checkout?

[Soft79]

No. Same reason.

Sorry, coupon code “repeat” is only valid for existing customers.

[JASON BYERS]

And no one else using Woocommerce has ever had this conflict with the 2 plugins?

[Soft79]

Try disabling our plugin and check if the restrictions plugin works well…

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