August 7, 2019 at 5:05 am #7786
I have the Pro version.
I am trying to implement 2 couopons.
All visitors to my store have to sign in or sign up.
The first couopon is for role user – Customer. It is an automatic 5% discount from their order.
This does not work. I have logged in incognito, and the flash message comes up that I am getting the discount, but it never actually applies it at checkout.
The second coupon is a geographic based one. I have listed the postcodes that gift the buyer a reduced rate for delivery (local buyers to me). Again, when I log in, I receive the pop up message saying I am getting the discounted delivery, but again, it never app;lies it at checkout.
What am I doing wrong?
JAYAugust 7, 2019 at 3:39 pm #7799
– temporarily enable Settings > WooCommerce Extended Coupon Features > Debug mode (it allows us to see the coupon settings using ?wjecf_dump= parameter and does not affect the customer experience)
– send us the coupon codes
– send us url + steps to reproduce the issue in your store.
If you don’t want to share this publicly, please send to admin at soft79.nlAugust 8, 2019 at 5:31 am #7814
OK, I have enabled Debug mode.
Here are the 2 x urls for each coupon.
I will send you my username and password through your Contact Us.
JayAugust 8, 2019 at 4:30 pm #7834
WooCommerce Coupon Restrictions causes this. When applying the coupon manually from the checkout page (while logged in as the account you sent me) I get this message: ‘Sorry, coupon code “repeat” is only valid for existing customers.’August 8, 2019 at 5:01 pm #7836
Sooooo??? What is the solution?
I dont want existing customers to have to enter this code manually, I want them (as role users “customer”) to get this discount automatically.August 8, 2019 at 5:25 pm #7837
If the user you sent me is an existing customer, then there must be a bugin the WooCommerce Coupon Restrictions plugin.
If it’s no existing customer, please send me the credentials of an existing customer to test it.August 9, 2019 at 8:39 am #7853
Here is a log in I have used to test the system.
I have bought through this account before, so if the coupon is working, I should automatically recieve my 5% discount.
The address I have used is in the postcode that I should recieve a reduced delivery rate.
LOG IN –
JAYAugust 9, 2019 at 9:28 am #7855
“Sorry, coupon code “local” is only valid for existing customers.”
So, there is an issue with the WooCommerce Coupon Restrictions plugin.August 9, 2019 at 10:16 am #7860
But did the repeat discount apply at checkout?August 9, 2019 at 10:29 am #7861
No. Same reason.
Sorry, coupon code “repeat” is only valid for existing customers.August 9, 2019 at 10:41 am #7863
And no one else using Woocommerce has ever had this conflict with the 2 plugins?August 9, 2019 at 10:50 am #7864
Try disabling our plugin and check if the restrictions plugin works well…February 16, 2022 at 1:00 pm #18590leeParticipant
Hi, this isn’t related to the original issues but I can’t find a way to contact support or add my own question to a new post!
basically – automatic coupons are no longer working on my site. Is anyone else having the same issue or knows how to resolve it? I’ve applied many of these before so know how the coupons should be set up.
ThanksFebruary 16, 2022 at 8:04 pm #18594
Please send me an url + instructions to reproduce this in your store.
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