August 7, 2019 at 5:05 am #7786
I have the Pro version.
I am trying to implement 2 couopons.
All visitors to my store have to sign in or sign up.
The first couopon is for role user – Customer. It is an automatic 5% discount from their order.
This does not work. I have logged in incognito, and the flash message comes up that I am getting the discount, but it never actually applies it at checkout.
The second coupon is a geographic based one. I have listed the postcodes that gift the buyer a reduced rate for delivery (local buyers to me). Again, when I log in, I receive the pop up message saying I am getting the discounted delivery, but again, it never app;lies it at checkout.
What am I doing wrong?
JAYAugust 7, 2019 at 3:39 pm #7799
– temporarily enable Settings > WooCommerce Extended Coupon Features > Debug mode (it allows us to see the coupon settings using ?wjecf_dump= parameter and does not affect the customer experience)
– send us the coupon codes
– send us url + steps to reproduce the issue in your store.
If you don’t want to share this publicly, please send to admin at soft79.nlAugust 8, 2019 at 5:31 am #7814
OK, I have enabled Debug mode.
Here are the 2 x urls for each coupon.
I will send you my username and password through your Contact Us.
JayAugust 8, 2019 at 4:30 pm #7834
WooCommerce Coupon Restrictions causes this. When applying the coupon manually from the checkout page (while logged in as the account you sent me) I get this message: ‘Sorry, coupon code “repeat” is only valid for existing customers.’August 8, 2019 at 5:01 pm #7836
Sooooo??? What is the solution?
I dont want existing customers to have to enter this code manually, I want them (as role users “customer”) to get this discount automatically.August 8, 2019 at 5:25 pm #7837
If the user you sent me is an existing customer, then there must be a bugin the WooCommerce Coupon Restrictions plugin.
If it’s no existing customer, please send me the credentials of an existing customer to test it.August 9, 2019 at 8:39 am #7853
Here is a log in I have used to test the system.
I have bought through this account before, so if the coupon is working, I should automatically recieve my 5% discount.
The address I have used is in the postcode that I should recieve a reduced delivery rate.
LOG IN –
JAYAugust 9, 2019 at 9:28 am #7855
“Sorry, coupon code “local” is only valid for existing customers.”
So, there is an issue with the WooCommerce Coupon Restrictions plugin.August 9, 2019 at 10:16 am #7860
But did the repeat discount apply at checkout?August 9, 2019 at 10:29 am #7861
No. Same reason.
Sorry, coupon code “repeat” is only valid for existing customers.August 9, 2019 at 10:41 am #7863
And no one else using Woocommerce has ever had this conflict with the 2 plugins?August 9, 2019 at 10:50 am #7864
Try disabling our plugin and check if the restrictions plugin works well…
- You must be logged in to reply to this topic.