This topic contains 11 replies, has 2 voices, and was last updated by  Soft79 1 week, 4 days ago.

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  • #7786

    JASON BYERS
    Participant

    I have the Pro version.
    I am trying to implement 2 couopons.
    All visitors to my store have to sign in or sign up.

    The first couopon is for role user – Customer. It is an automatic 5% discount from their order.

    This does not work. I have logged in incognito, and the flash message comes up that I am getting the discount, but it never actually applies it at checkout.

    The second coupon is a geographic based one. I have listed the postcodes that gift the buyer a reduced rate for delivery (local buyers to me). Again, when I log in, I receive the pop up message saying I am getting the discounted delivery, but again, it never app;lies it at checkout.

    What am I doing wrong?

    Thanks

    JAY

    #7799

    Soft79
    Keymaster

    Please:
    – temporarily enable Settings > WooCommerce Extended Coupon Features > Debug mode (it allows us to see the coupon settings using ?wjecf_dump= parameter and does not affect the customer experience)
    – send us the coupon codes
    – send us url + steps to reproduce the issue in your store.

    If you don’t want to share this publicly, please send to admin at soft79.nl

    #7814

    JASON BYERS
    Participant

    Hi,

    OK, I have enabled Debug mode.

    Here are the 2 x urls for each coupon.

    REPEAT
    https://steelriverdrinks.com/wp-admin/post.php?post=4360&action=edit

    LOCAL
    https://steelriverdrinks.com/wp-admin/post.php?post=4358&action=edit

    I will send you my username and password through your Contact Us.

    Thanks

    Jay

    #7834

    Soft79
    Keymaster

    WooCommerce Coupon Restrictions causes this. When applying the coupon manually from the checkout page (while logged in as the account you sent me) I get this message: ‘Sorry, coupon code “repeat” is only valid for existing customers.’

    #7836

    JASON BYERS
    Participant

    Sooooo??? What is the solution?

    I dont want existing customers to have to enter this code manually, I want them (as role users “customer”) to get this discount automatically.

    #7837

    Soft79
    Keymaster

    If the user you sent me is an existing customer, then there must be a bugin the WooCommerce Coupon Restrictions plugin.

    If it’s no existing customer, please send me the credentials of an existing customer to test it.

    #7853

    JASON BYERS
    Participant

    OK,

    Here is a log in I have used to test the system.

    I have bought through this account before, so if the coupon is working, I should automatically recieve my 5% discount.
    The address I have used is in the postcode that I should recieve a reduced delivery rate.

    LOG IN –
    ************

    Many Thanks

    JAY

    #7855

    Soft79
    Keymaster

    “Sorry, coupon code “local” is only valid for existing customers.”

    So, there is an issue with the WooCommerce Coupon Restrictions plugin.

    #7860

    JASON BYERS
    Participant

    But did the repeat discount apply at checkout?

    #7861

    Soft79
    Keymaster

    No. Same reason.

    Sorry, coupon code “repeat” is only valid for existing customers.

    #7863

    JASON BYERS
    Participant

    And no one else using Woocommerce has ever had this conflict with the 2 plugins?

    #7864

    Soft79
    Keymaster

    Try disabling our plugin and check if the restrictions plugin works well…

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