Repository Forums Support WooCommerce Extended Coupon Features PRO Coupon on first purchase

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  • Author
    Posts
  • #16843
    invisiblecodeweaver
    Participant

    Hello Team,

    Placed a test order and received the 3.5 gift even if it is not my first order: https://snipboard.io/ezBP65.jpg

    NOTE: Previous orders from this account have been trashed since they are test orders. Would this be the reason I still received the 3.5 free gift?

    #16844
    Soft79
    Keymaster

    Yes, that’s the reason. Only orders with the following statuses are taken into account:

    'wc-completed', 'wc-processing', 'wc-on-hold', 'wc-pending'

    #16846
    invisiblecodeweaver
    Participant

    How we can prevent it to happen again?

    In case, we remove WC order history data then most of the customer will get First purchase coupon, right?

    #16847
    Soft79
    Keymaster

    Our plugin uses the order history to check whether the customer has purchased before, so you shoudn’t move orders to trash.

Viewing 4 posts - 1 through 4 (of 4 total)
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