Repository Forums Support WooCommerce Extended Coupon Features PRO Coupons that worked no longer work randomly

Topic Resolution: Resolved
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #18193
    chris11
    Participant

    Hi Soft79 Team!

    We’ve been using your plugin for a while now and have loved it.

    We recently upgraded our core apps (Woo, WordPress) and now we’re finding that basic coupons or advanced coupons no longer work.

    IE we have a standard 10% off with the only limit of 1 per customer option marked. (not an advanced coupon) and it will give the user this message: Coupon usage limit has been reached. Please try again after some time, or contact us for help.

    Is there any reason this start failing now? Where do I begin to troubleshoot coupons.

    Also are you aware of a solution that will try to validate he coupon code rules before it tries to process the order? Right now a user tries to place an order using a coupon code and it fails because the coupon code isn’t valid, it shows up as a pending order in Woo, when the fix the problem it leaves the failed order as pending and creates a new order. Seems coupon validation should happen before it hits the gateway but that doesn’t seem to be happening.

    Thanks in advance,
    Chris

    #18196
    Soft79
    Keymaster

    What dou you mean with basic coupons or advanced coupons?

    If you (temporarily) disable our plugin, does the problem persist?

    #18199
    chris11
    Participant

    Yes when I disable the plugin it still happens. By basic coupon I mean no advanced option where selected

    #18204
    Soft79
    Keymaster

    This could be caused by another plugin. Disabling plugins 1-by-1 you can find out which one causes this. Do you have any coupon related plugins?

    #18206
    chris11
    Participant

    will try thanks

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