Hi Soft79 Team!
We’ve been using your plugin for a while now and have loved it.
We recently upgraded our core apps (Woo, WordPress) and now we’re finding that basic coupons or advanced coupons no longer work.
IE we have a standard 10% off with the only limit of 1 per customer option marked. (not an advanced coupon) and it will give the user this message: Coupon usage limit has been reached. Please try again after some time, or contact us for help.
Is there any reason this start failing now? Where do I begin to troubleshoot coupons.
Also are you aware of a solution that will try to validate he coupon code rules before it tries to process the order? Right now a user tries to place an order using a coupon code and it fails because the coupon code isn’t valid, it shows up as a pending order in Woo, when the fix the problem it leaves the failed order as pending and creates a new order. Seems coupon validation should happen before it hits the gateway but that doesn’t seem to be happening.
Thanks in advance,