Topic Resolution: Resolved
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  • #3567

    I am trying to coupon in my site which has the rentit theme inside and plugin doesn’t work at all
    Please help asap


    What do you mean by that? Do you get any errors? Can’t you activate the plugin?


    Ι am creating a coupon but in checkout, I get an error message that coupon will be active when conditions are met. BUT I am not putting any conditions inside. !


    Can you please:
    1. Temporarily enable Settings > WC Extended Coupon Features > Debug mode

    2. On the coupon’s miscellaneous tab download Coupon as JSON and paste it here?


    {“result”:”ok”,”coupons”:{“coupon_id”:13577,”coupon_code”:”newcoupon”,”meta”:{“_edit_last”:””,”_edit_lock”:””,”_vc_post_settings”:{“vc_grid_id”:[]},”_wjecf_allow_cart_excluded”:”no”,”_wjecf_allow_enqueue”:”yes”,”_wjecf_apply_discount_to”:”all”,”_wjecf_apply_silently”:”no”,”_wjecf_bogo_matching_products”:”no”,”_wjecf_categories_and”:”no”,”_wjecf_custom_fields_and”:”no”,”_wjecf_first_purchase_only”:”no”,”_wjecf_is_auto_coupon”:”no”,”_wjecf_multiply_free_products”:”no”,”_wjecf_must_select_free_product”:”no”,”_wjecf_products_and”:”no”,”_wjecf_select_free_product_message”:”Please choose your free gift:”,”coupon_amount”:””,”customer_email”:””,”date_expires”:null,”discount_type”:”fixed_cart”,”exclude_product_categories”:””,”exclude_product_ids”:””,”exclude_sale_items”:false,”expiry_date”:””,”free_shipping”:false,”individual_use”:false,”limit_usage_to_x_items”:null,”maximum_amount”:””,”minimum_amount”:””,”product_categories”:[],”product_ids”:[],”usage_count”:0,”usage_limit”:0,”usage_limit_per_user”:0}}}


    Can you also please send me your WC System Status report?

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.4.2
    Log Directory Writable: ✔
    WP Version: 4.9.7
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 7.0.30 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5120
    cURL Version: 7.29.0
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.2.16-MariaDB
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.4.2
    WC Database Prefix: 5B70x_
    Total Database Size: 61.42MB
    Database Data Size: 47.20MB
    Database Index Size: 14.22MB
    5B70x_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB
    5B70x_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    5B70x_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    5B70x_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    5B70x_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    5B70x_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.09MB
    5B70x_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    5B70x_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
    5B70x_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    5B70x_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
    5B70x_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    5B70x_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    5B70x_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    5B70x_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB
    5B70x_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB
    5B70x_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB
    5B70x_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB
    5B70x_affiliate_wp_payouts: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB
    5B70x_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB
    5B70x_ariadminer_connections: Data: 0.02MB + Index: 0.00MB
    5B70x_commentmeta: Data: 0.02MB + Index: 0.03MB
    5B70x_comments: Data: 0.02MB + Index: 0.09MB
    5B70x_dokan_announcement: Data: 0.02MB + Index: 0.00MB
    5B70x_dokan_orders: Data: 0.02MB + Index: 0.03MB
    5B70x_dokan_product_map: Data: 0.02MB + Index: 0.00MB
    5B70x_dokan_refund: Data: 0.02MB + Index: 0.00MB
    5B70x_dokan_withdraw: Data: 0.02MB + Index: 0.00MB
    5B70x_duplicator_packages: Data: 0.02MB + Index: 0.02MB
    5B70x_follow: Data: 0.02MB + Index: 0.03MB
    5B70x_icl_cms_nav_cache: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_content_status: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_core_status: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_flags: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_languages: Data: 0.02MB + Index: 0.03MB
    5B70x_icl_languages_translations: Data: 0.19MB + Index: 0.11MB
    5B70x_icl_locale_map: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_message_status: Data: 0.02MB + Index: 0.03MB
    5B70x_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_node: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_reminders: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_strings: Data: 4.52MB + Index: 6.94MB
    5B70x_icl_string_packages: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_string_pages: Data: 0.28MB + Index: 0.17MB
    5B70x_icl_string_positions: Data: 0.38MB + Index: 0.11MB
    5B70x_icl_string_status: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_string_translations: Data: 2.52MB + Index: 0.47MB
    5B70x_icl_string_urls: Data: 0.02MB + Index: 0.02MB
    5B70x_icl_translate: Data: 10.44MB + Index: 1.48MB
    5B70x_icl_translate_job: Data: 0.05MB + Index: 0.02MB
    5B70x_icl_translations: Data: 0.08MB + Index: 0.17MB
    5B70x_icl_translation_batches: Data: 0.02MB + Index: 0.00MB
    5B70x_icl_translation_status: Data: 3.52MB + Index: 0.02MB
    5B70x_Ihrss_plugin: Data: 0.00MB + Index: 0.00MB
    5B70x_links: Data: 0.02MB + Index: 0.02MB
    5B70x_mapmarker_api: Data: 0.02MB + Index: 0.00MB
    5B70x_mapmarker_marker: Data: 0.02MB + Index: 0.00MB
    5B70x_mapmarker_option: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_actions: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_action_meta: Data: 0.08MB + Index: 0.00MB
    5B70x_nf3_fields: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_field_meta: Data: 0.20MB + Index: 0.00MB
    5B70x_nf3_forms: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_form_meta: Data: 0.08MB + Index: 0.00MB
    5B70x_nf3_objects: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_object_meta: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_relationships: Data: 0.02MB + Index: 0.00MB
    5B70x_nf3_upgrades: Data: 0.02MB + Index: 0.00MB
    5B70x_options: Data: 3.08MB + Index: 0.06MB
    5B70x_pmxe_exports: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB
    5B70x_pmxe_posts: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxe_templates: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxi_files: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxi_history: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxi_imports: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxi_posts: Data: 0.02MB + Index: 0.00MB
    5B70x_pmxi_templates: Data: 0.02MB + Index: 0.00MB
    5B70x_postmeta: Data: 3.52MB + Index: 2.89MB
    5B70x_posts: Data: 15.50MB + Index: 0.38MB
    5B70x_rentit_booking: Data: 0.02MB + Index: 0.00MB
    5B70x_termmeta: Data: 0.02MB + Index: 0.03MB
    5B70x_terms: Data: 0.02MB + Index: 0.03MB
    5B70x_term_relationships: Data: 0.02MB + Index: 0.02MB
    5B70x_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    5B70x_usermeta: Data: 0.22MB + Index: 0.06MB
    5B70x_users: Data: 0.02MB + Index: 0.05MB
    5B70x_viva_payment_transactions: Data: 0.02MB + Index: 0.00MB
    5B70x_wc_download_log: Data: 0.02MB + Index: 0.03MB
    5B70x_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    5B70x_weforms_entries: Data: 0.02MB + Index: 0.02MB
    5B70x_weforms_entrymeta: Data: 0.02MB + Index: 0.03MB
    5B70x_wpam_actions: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_affiliates: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_creatives: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_events: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_impressions: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_messages: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB
    5B70x_wpam_transactions: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_clicks: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_commissions: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.00MB
    5B70x_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.00MB
    5B70x_yoast_seo_links: Data: 0.11MB + Index: 0.05MB
    5B70x_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB
    ### Post Type Counts ###
    attachment: 361
    customize_changeset: 51
    custom_css: 1
    dokan_store_support: 3
    nav_menu_item: 60
    oembed_cache: 2
    page: 65
    post: 2
    product: 85
    rental_location: 6
    revision: 1181
    shop_coupon: 5
    shop_order: 56
    vc_settings_preset: 3
    wpuf_contact_form: 2
    wpuf_input: 8
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (38) ###
    WPML Multilingual CMS: by OnTheGoSystems – 4.0.1
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 0.7
    Adminimize: by Frank Bültge – 1.11.4
    AffiliateWP: by AffiliateWP
    LLC – 2.2.5
    Dokan: by weDevs
    LLC – 2.8.2
    Dokan - WPML Integration: by weDevs – 1.0.0
    Duplicate Page: by mndpsingh287 – 2.6
    Duplicator: by Snap Creek – 1.2.38
    Enhanced E-commerce for Woocommerce store: by Tatvic – 2.0.3 – Not tested with the active version of WooCommerce
    PayPal Express Checkout for WooCommerce: by wpgateways – 3.0.3 – Not tested with the active version of WooCommerce
    Image horizontal reel scroll slideshow: by Gopi Ramasamy – 12.4
    WPBakery Page Builder: by Michael M - – 5.4.5
    Map Multi Marker: by Mickael Austoni – 3.0.1
    Members: by Justin Tadlock – 2.1.0
    Multiple Roles: by Florian TIAR – 1.2.0
    My Custom Functions: by Space X-Chimp – 4.18
    Ni WooCommerce Sales Report By User Role: by anzia – 1.5.3
    Ninja Forms: by The WP Ninjas – 3.3.7
    Remove Uppercase Accents: by Giorgos Sarigiannidis – 0.5
    Rentit: by Victor Lerner – 1.6
    weForms: by weDevs – 1.2.8
    Woo Login Redirect: by Nayem – 1.1 – Not tested with the active version of WooCommerce
    Viva Payments - Viva Wallet WooCommerce Payment Gateway: by Enartia – 1.2 – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features PRO: by Soft79 – 2.6.3
    WooCommerce Extended Coupon Features: by Soft79 – 2.6.3
    WooCommerce Checkout Field Editor Pro: by ThemeHiGH – 2.9.4
    WooCommerce Deposits: by Webtomizer – 2.2.4 – Not tested with the active version of WooCommerce
    WooCommerce Multilingual: by OnTheGoSystems – 4.2.10 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.4.2 – 3.4.3 is available
    Yoast SEO: by Team Yoast – 7.7.3
    WP Add Mime Types: by Kimiya Kitani – 2.2.1
    WP All Import: by Soflyy – 3.4.7
    WPML All Import: by OnTheGoSystems – 2.0.5
    WPML CMS Nav: by OnTheGoSystems – 1.4.23
    WPML Media: by OnTheGoSystems – 2.3.1
    WPML Sticky Links: by OnTheGoSystems – 1.4.4
    WPML String Translation: by OnTheGoSystems – 2.8.1
    WPML Translation Management: by OnTheGoSystems – 2.6.1
    ### Settings ###
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    rentit_rental (rentit_rental)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #10336 - /shop/
    Cart: #10265 - /cart/
    Checkout: #10268 - /checkout/
    My account: ❌ Page does not contain the shortcode.
    Terms and conditions: #13197 - /terms-of-use-and-privacy-policy/
    ### Theme ###
    Name: RentIt
    Version: 1.5.1
    Author URL: 
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: rentit/woocommerce/archive-product.php

    Please disable the FREE version of our plugin; you don’t need to use both.

    Does that help? If not, please disable our plugin, go to your cart page and apply the coupon. Does the coupon get applied? If not, what error message do you get?

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