Repository Forums Support WooCommerce Extended Coupon Features PRO Excluded product override not functioning

Topic Resolution: Resolved
Viewing 15 posts - 1 through 15 (of 15 total)
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  • #583
    Deron
    Participant

    i searched the forum and didn’t see this answered yet. I purchased the Pro version to specifically use the “Discount on cart with excluded products” feature that allows the coupon to be applied even if there are excluded products that are in the cart.

    I activated the plugin, and checked the box to enable that feature for my coupon, but after it says it has applied my coupon, the discount is not taken from the remaining eligible products.

    Is there a known bug?

    You can test here: http://www.shiningsol.com/shop/
    Active coupon code is: midsummer
    Non eligible products: anything KISS: http://www.shiningsol.com/kiss-band-products/

    The coupon is for 15% off.

    Any help appreciated.

    #588
    Soft79
    Keymaster

    Can you please send me screenshots of your coupon settings. What other WooCommerce related plugins are you using?

    #591
    Deron
    Participant

    Screenshots, including plugin list: http://www.creationnation.com/wooplugin/

    #593
    Soft79
    Keymaster

    Could you try disabling coupons or options one-by-one to see what might cause the issue?

    I suspect it might be a problem with “Exclude sale items” in combination with “Dynamic pricing and discounts”-plugin.

    #595
    Deron
    Participant

    Deactivated: WooCommerce Dynamic Pricing & Discounts = same result

    Deactivated: WooCommerce Bulk Edit Product Variations = same result

    Disabled coupons and your plugin, refreshed, reactivated = same result

    Removed excluded items = same result

    Disable Coupon pro plugin = discount shows.

    Activated Coupon pro again = discount disappears again.

    Once it gets a little later I will try to put store in maintenance mode and turn off plugins one by one 🙁

    #596
    Deron
    Participant

    I tried to also disable the following plugins with no luck:

    WooCommerce Hear About Us
    WooCommerce Cart Stock Reducer
    WooCommerce Cart Add-Ons

    #598
    Soft79
    Keymaster

    Have you tried disabling Usage Limit per user?

    What if you change discount type to Product % Discount?

    I can’t reproduce the issue here.

    #600
    Deron
    Participant

    Usage limit to unlimited = same
    Product % discount = same

    I deactivated like 10-12 other coupons while in maintenance mode as well, all same result. I’m stumped 🙁

    #601
    Deron
    Participant

    I also made a completely fresh coupon, with minimal options set, and that does not work.

    #602
    Deron
    Participant

    Do you have an email address I can contact you at?

    #603
    Soft79
    Keymaster

    Very strange. Do you have a staging environment I can test on? Could you send me admin credentials to admin at soft79.nl ?

    #607
    Soft79
    Keymaster

    I noticed there is an issue with WooCommerce 2.6.3 that might have caused your problem. Please download 2.3.5 beta from your account page and let me know.

    #609
    Deron
    Participant

    I think that one fixed it man, thanks.

    To clarify, the checkbox that was in the previous version of the plugin is gone, and it “just works” with the beta plugin, correct?

    #610
    Soft79
    Keymaster

    The checkbox is hidden when you choose ‘Product Discount’. On ‘Cart Discount’ it should be visible.

    #611
    Deron
    Participant

    Gotcha, forgot I had switched to that during all the testing.

    I just tested it all, and works like a champ. Thanks!

    Deron

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