Extended Coupon Features PRO breaking PoS Plugin

[Sterling Bond]

We experimented with the free version of Extended Coupon Features for a couple of weeks and decided to upgrade to PRO about a month ago because it made some specific deals with specific users extremely convenient. It’s not necessarily a crucial plugin to our workflow, though. During this time a lot has changed in WooCommerce and WordPress, and now after many plugin and system updates our PoS is not working when the Extended Coupon Features (PRO and/or free) plugins are enabled. This is our PoS plugin – https://codecanyon.net/item/woocommerce-point-of-sale-pos/7869665&ref=actualityextensions

It’d be a major shame to have paid for a plugin we can’t use anymore, and the refund policy specifies 14 days, which isn’t really much time to test considering how often things change in the WordPress environment. Hopefully we can get it all working nicely. Basically, when these plugins are active and I try to load the PoS, the main menu bars load behind a completely grey-overlayed screen and the rest of the GUI does not load. I could conceivably make a screen capture of this if needed, and could dig up logs or other information.

I’m a bit hesitant to publicly post my WC system status w/ directory addresses and stuff, but really hoping we can get to the bottom of this so here it is (I’m working these kinks out on our dev site):

### WordPress Environment ###

Home URL: http://dev.*****.tattoo
Site URL: https://dev.*****.tattoo
WC Version: 3.0.8
Log Directory Writable: ✔
WP Version: 4.8
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Apache/2.4.10 (Debian) mod_fcgid/2.3.9 OpenSSL/1.0.1t
PHP Version: 5.6.29-0+deb8u1
PHP Post Max Size: 80 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.53 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 80 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.0.8
WC Database Prefix: swapp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔

### Security ###

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (40) ###

CloudFlare Flexible SSL: by iControlWP – 1.2.2
Gravity Forms: by rocketgenius – 2.0.7
AuctionInc ShippingCalc for WooCommerce: by Paid
Inc. – 1.13

BAW Login/Logout menu: by Juliobox – 1.3.3
Broken Link Checker: by Janis Elsts
Vladimir Prelovac – 1.11.3

Cloudflare: by John Wineman
Furkan Yilmaz
Junade Ali (Cloudflare Team) – 3.2.1

Disable Comments: by Samir Shah – 1.6
FooBox Image Lightbox: by FooPlugins – 1.2.27
FooGallery - Media Menu Extension: by bradvin – 1.0.1
FooGallery Owl Carousel Template: by Matt Cromwell – 1.4.2
Foo Gallery: by FooPlugins – 1.2.20
Fusion Builder: by ThemeFusion – 1.1.6
Fusion Core: by ThemeFusion – 3.1.6
Gravity Forms User Registration Add-On: by rocketgenius – 3.4
Header Footer Code Manager: by 99robots – 1.0.3
Imsanity: by Shane Bishop – 2.3.9
Instagram Feed Pro Personal: by Smash Balloon – 2.4.1
Login Logo: by Mark Jaquith – 0.7
Members: by Justin Tadlock – 1.1.3
My Custom Functions: by Arthur Gareginyan – 4.4
Slider Revolution: by ThemePunch – 5.4.2
Search Manager Lite for WooCommerce and WordPress: by TeamDev Ltd – 1.3
Snapshot: by WPMU DEV – 3.0.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.13.4

User Switching: by John Blackbourn – 1.0.9
WooCommerce User Role Minimums: by Stephen Sherrard – 1.4.0
Woocommerce User Role Pricing: by Stephen Sherrard – 1.2.3
Booster for WooCommerce: by Algoritmika Ltd – 2.8.2
WooCommerce Point of Sale: by Actuality Extensions – 4.1.7
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.16
WooCommerce TradeGecko Integration: by TradeGecko Pte Ltd – 1.7.9
WooCommerce: by Automattic – 3.0.8
WooCommerce Helper: by WooCommerce – 1.7.2 – Network enabled
Yoast SEO: by Team Yoast – 4.9
WP Defender Pro: by WPMU DEV – 1.6
WP Smush Pro: by WPMU DEV – 2.7.1
WP Statistics: by WP-Statistics Team – 12.0.7
WP Sync DB Media Files: by Sean Lang – 1.1.4b1
WP Sync DB: by Sean Lang – 1.5
WPMU DEV Dashboard: by WPMU DEV – 4.3.1

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #13 - /shop/
Cart: #14 - /shop/cart/
Checkout: #15 - /shop/checkout/
My account: #16 - /my-account/

### Theme ###

Name: Avada
Version: 5.1.6
Author URL: http://themeforest.net/user/ThemeFusion
Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

[Soft79]

Is it a frontend or backend issue? A screenshot would be helpful. If you don’t want to paste it in this public forum, you can send it to admin at soft79.nl.

Also, could you enable WP_DEBUG_LOG to see if you have any php errors? Or do you get javascript errors by any chance?

[Author]

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