Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › First Purchase restriction not working

Topic Resolution: Resolved
Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • December 8, 2021 at 7:17 pm #18356
    Anurag Jain
    Participant

    Hello,

    First Purchase restriction not working on my site. Even if the user haven’t ordered anything before he gets error saying coupon valid on 1st purchase only

    December 8, 2021 at 9:02 pm #18357
    Soft79
    Keymaster

    Please send url to your store + coupon code so I can take a look

    December 9, 2021 at 5:37 am #18359
    Anurag Jain
    Participant

    Hello,

    I mailed you through contact us tab with all login details. It actually dont work for failed orders. When you retry you get error saying coupon valid on 1st purchase only.

    December 13, 2021 at 6:09 pm #18377
    Anurag Jain
    Participant

    haven’t got any reply yet

    December 14, 2021 at 5:37 pm #18384
    Soft79
    Keymaster

    Mail got stuck. I’ve sent a follow-up question now.

    December 15, 2021 at 7:18 am #18387
    Anurag Jain
    Participant

    i mailed you the user login.

    December 15, 2021 at 10:12 am #18390
    Soft79
    Keymaster

    Thanks. Please see reply.

    January 18, 2022 at 8:30 am #18476
    Anurag Jain
    Participant

    WE still have this issue 🙁

    January 18, 2022 at 9:17 pm #18478
    Soft79
    Keymaster

    The 15th of December I tried the coupon succesfully on your site. I sent you an email that day to which I never received a response.

    Please try this: delete all cookies and try again. (Or try from a private browser window)

    January 24, 2022 at 6:07 am #18496
    Anurag Jain
    Participant

    i dont know but something is wrong with the logic here, we get some students saying i never purchased but stil i get error saying coupon valid on 1st purchase. When we switch to that user from admin panel in our browser we too face this issue. so we have to give uses another normal coupon.

    January 24, 2022 at 5:31 pm #18500
    Soft79
    Keymaster

    Please, send me all the coupon settings and the login details of a (fake) user for which the coupon doesn’t work. You can send it to admin (at) soft79.nl.

    March 28, 2022 at 7:13 pm #18711
    Daniel Zelivokich
    Participant

    Hello,

    I just upgraded to have a lack of abuse on our first customer order discounts. People are still making fake email addresses up and using our code on every order. Is there anyway to add addresses to block or have this go by address and by email to determine a first time user?

    Thanks!

    March 29, 2022 at 10:46 pm #18715
    Soft79
    Keymaster

    Hi, you can use the filter wjecf_is_first_purchase for that.

    See this post for an example:
    https://www.soft79.nl/forums/topic/coupon-on-first-purchase/page/2/#post-17226

    March 30, 2022 at 12:32 pm #18719
    Daniel Zelivokich
    Participant

    where do I put this code to have this work on the website? and that checks for addresses as well correct?

    March 31, 2022 at 9:16 am #18722
    Soft79
    Keymaster

    The snippet is only for postal code. A developer can extend this to include the address.

    This must be placed in your child theme’s functions.php

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