Topic Resolution: Resolved
Viewing 5 posts - 1 through 5 (of 5 total)
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  • #2552
    Jeremy Miller
    Participant

    Hello,

    I have two coupons set up as the following:
    – order $100 gift card and then you get a free $25 gift card
    – order $50 gift card get a free $10 gift card

    This would need to multiply based off of how many they order for each, so:

    3 $100 gift cards get 3 free $25 gift cards
    4 $50 gift cards get 4 free $10 gift cards

    The issue is for the site that when I select multiply, it would check if the free item criteria is met, they would have the matching gift card in the cart, thus giving them a free gift card. But if they have other times in the cart it would add those items up as well and then multiply the free gift cards.

    Example:
    Your Cart:
    3 $100 gift cards
    3 event tickets
    4 shirts
    10 free $25 gift cards

    Its a pretty big issue since we recently got an order and they added something similar and got 8 more free gift cards than needed.

    Any help would be appreciated, we need this fixed ASAP since we have ads going up for it. If you need login information to check it out I won’t mind sending it.

    #2554
    Soft79
    Keymaster

    Please send screenshots of your coupon settings and an url to your store. If you wish you can also send temporary credentials to admin at soft79.nl.

    #2555
    Jeremy Miller
    Participant

    Hello,

    What is your email address so I can send you all the login information?

    Thanks,

    #2556
    Jeremy Miller
    Participant

    Sorry, ill send you all the credentials!

    #2559
    Soft79
    Keymaster

    Resolved. Another plugin was causing this.

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