We are getting the problem related to the free gift when the new user gets register to our site they will get the free gift from Speedgreens as a reward which includes in their first order but now we get some cases of the new customer which they didn’t get the free gift on becoming the new User/Customer on our site, we have done a lot of tests you can see on the attached video as well. Kindly help us to resolve this issue. https://www.loom.com/share/046f05a3c7fe4198bdd9ee0085011ec2
What you show in the video is by design; once an email-address that has been used to place an order is entered, the system will remember this (using a session variable).
So now we have to find out why new customers sometimes don’t get the free item. Please send to admin at soft79.nl:
– the coupon settings (temporarily enable Settings > WC Extended Coupon Feature > Debug mode and click on ‘Coupon data’-link on the Miscellaneous-tab of the coupon.
– an order confirmation of an order that didn’t receive the free gift, but should have received the gift.