Repository Forums Support WooCommerce Extended Coupon Features PRO free items not updated in cart

Topic Resolution: Resolved
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  • #2254

    I have some problems with your plugin.
    My campaign is: buy 2 get 1 free from the same item, auto applied and multiplied (buy 10 get 5, buy 2 get 1, etc..)
    When I update the quantity of items in my cart, the free items are not updated
    Can you help me?


    Can you please sned me the coupon settings and instructions to reproduce the issue in your store?


    WooCommerce ver 3.2.5
    WooCommerce Extended Coupon Features PRO ver. 2.5.4

    Discount type: sconto fisso sul prodotto
    Product: #73
    Minimum quantity of matching products: 2
    Maximum quantity of matching products: 20
    Free products: #73
    Auto coupon, Apply silently

    the first time I add the product to the cart from the product page, the plugin works (es. I buy 10 item, in my cart are shown 5 free items) but when I go in the cart page and modify the amount of product to buy, the quantity of the free product does not change


    this is the url of my site
    <a href="" rel="noopener" target="_blank"></a>

    debug mode is set to on


    Can you please update to the current development version 2.6.0 and try again? It’s available on your account page.


    Hello, I have updated to version 2.6 but the cart still does not work. Any other suggestions?


    Please send me your WooCommerce System Status Report and the coupon code.

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.2.5
    Log Directory Writable: ✔
    WP Version: 4.9.1
    WP Multisite: –
    WP Memory Limit: 64 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    ### Server Environment ###
    Server Info: Apache/2.4.18 (Ubuntu)
    PHP Version: 7.0.22-0ubuntu0.16.04.1
    PHP Post Max Size: 200 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.47.0
    SUHOSIN Installed: –
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.2.5
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 2.11MB
    Database Data Size: 1.18MB
    Database Index Size: 0.93MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB
    wp_comments: Data: 0.02MB + Index: 0.08MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_options: Data: 0.16MB + Index: 0.02MB
    wp_postmeta: Data: 0.31MB + Index: 0.13MB
    wp_posts: Data: 0.25MB + Index: 0.06MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.02MB + Index: 0.03MB
    wp_users: Data: 0.02MB + Index: 0.05MB
    ### Post Type Counts ###
    attachment: 79
    c_p_tab: 1
    nav_menu_item: 28
    page: 14
    post: 3
    product: 16
    product_variation: 10
    pw_bogo: 1
    revision: 51
    shop_coupon: 4
    slider: 5
    wpcf7_contact_form: 2
    ### Security ###
    Secure connection (HTTPS): ❌Il tuo negozio non utilizza HTTPS. Scopri di più su HTTPS e certificati SSL .
    Hide errors from visitors: ✔
    ### Active Plugins (4) ###
    Contact Form 7: by Takayuki Miyoshi – 4.9.1
    WooCommerce Extended Coupon Features PRO: by Soft79 –
    WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.4.5
    WooCommerce: by Automattic – 3.2.5
    ### Settings ###
    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #33 - /shop/
    Carrello: #35 - /carrello/
    Cassa: #37 - /cassa/
    Il mio account: ❌ La pagina non contiene lo shortcode.
    Termini e condizioni: #134 - /termini-e-condizioni/
    ### Theme ###
    Name: Kubeitalia_Starter
    Version: 1
    Author URL:
    Child Theme: ❌ – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente
    ti consigliamo di utilizzare un child theme. Vedi: Come creare un child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: Kubeitalia_starter/woocommerce/checkout/cart-errors.php
    Kubeitalia_starter/woocommerce/checkout/thankyou.php versione 3.0.0 è obsoleta. La versione attuale è 3.2.0
    Kubeitalia_starter/single-product.php versione - è obsoleta. La versione attuale è 1.6.4
    Outdated Templates: ❌Scopri come aggiornare

    coupon code: 2+1 TIOB 1000
    coupon code: 2+1 Polifol Complex
    coupon code: 2+1 Lenisker


    Do you have a functions.php that might interfere with coupons? E.g. a script to disable coupons?

    Otherwise, could you please try with a default theme like Storefront to see if the problem persists?


    OK it now works! Thanks

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