Free Product No Longer Recognizing Products

[clweaver]

When I try to add “free products” to a coupon under the FREE Products section while creating a coupon, it says “No Matches Found”. It simply isn’t recognizing any of the products.

[Soft79]

Did you recently update to WC3.0 or install a new plugin? The cause is probably an outdated plugin that is not compatible with WC3.0.

Please send me your WooCommerce Status Report, maybe I notice something.

[clweaver]

Thanks. Here is the report. Also, all plugins are up to date.

### WordPress Environment ###

Home URL: http://www.bowmanbeauty.com
Site URL: http://www.bowmanbeauty.com
WC Version: 3.1.1
Log Directory Writable: ✔
WP Version: 4.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US

### Server Environment ###

Server Info: Flywheel/4.1.0
PHP Version: 5.6.30-11+deb.sury.org~xenial+3
PHP Post Max Size: 300 MB
PHP Time Limit: 30
PHP Max Input Vars: 4000
cURL Version: 7.47.0
OpenSSL/1.0.2g

SUHOSIN Installed: –
MySQL Version: 5.6.32
Max Upload Size: 300 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.1.1
WC Database Prefix: wp_
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔

### Security ###

Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (27) ###

Accordion Shortcodes: by Phil Buchanan – 2.3.3
Advanced WP Columns: by Vladica Savic – 2.0.6
Code Snippets: by Shea Bunge – 2.8.6
Contact Form 7: by Takayuki Miyoshi – 4.8.1
Fusion Builder: by ThemeFusion – 1.2.1
Fusion Core: by ThemeFusion – 3.2.1
Insert Headers and Footers: by WPBeginner – 1.4.2
List Taxonomy Terms - BETA: by Daniel Santoro – 0.1.0
Maintenance Mode: by Lukas Juhas – 2.3.1
Media Library Assistant: by David Lingren
Fair Trade Judaica – 2.60

PayPal for WooCommerce: by Angell EYE – 1.4.5.1
Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1
Smart Manager: by StoreApps – 3.10.0
WooCommerce Extended Coupon Features PRO: by Soft79 – 2.3.7.5
WooCommerce Extended Coupon Features: by Soft79 – 2.5.1
WooCommerce Brands: by WooCommerce – 1.5.2
WooCommerce Cart Notices: by SkyVerge – 1.7.0
WooCommerce Dynamic Pricing: by Lucas Stark – 3.0.12
WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.6.3
More Sorting Options for WooCommerce Pro: by Algoritmika Ltd – 3.1.0
More Sorting Options for WooCommerce: by Algoritmika Ltd – 3.1.1
WooCommerce Order Status Manager: by SkyVerge – 1.7.1
WooCommerce Twilio SMS Notifications: by SkyVerge – 1.9.0
WooCommerce: by Automattic – 3.1.1
Yoast SEO: by Team Yoast – 5.1
WP Rollback: by WordImpress – 1.5
Easy Forms for MailChimp: by YIKES
Inc. – 6.3.22

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-catalog (exclude-from-catalog-2)
exclude-from-search (exclude-from-search)
featured (featured)
featured (featured-2)
outofstock (outofstock)
outofstock (outofstock-2)
rated-1 (rated-1)
rated-1 (rated-1-2)
rated-2 (rated-2)
rated-2 (rated-2-2)
rated-2 (rated-2-3)
rated-3 (rated-3)
rated-3 (rated-3-2)
rated-4 (rated-4)
rated-4 (rated-4-2)
rated-5 (rated-5)
rated-5 (rated-5-2)

### WC Pages ###

Shop base: #66 - /shop/
Cart: #67 - /cart/
Checkout: #68 - /checkout/
My account: #69 - /my-account/

### Theme ###

Name: Avada
Version: 5.2.1
Author URL: http://themeforest.net/user/ThemeFusion
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

### Authorize.Net CIM ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

[Soft79]

You need to update WooCommerce Extended Coupon Features PRO to version 2.5.0 or newer (Current version is 2.5.3).

[AndeS]

I didn’t realize there was an updated version. The plugins page on the website didn’t notify me.

It’s all good now and thanks very much for your quick help.

[Soft79]

Great!

If you purchased through soft79.nl, make sure you enter the licence code at Settings > WooCommerce Extended Coupon Features to receive automatic updates.

[AndeS]

I appreciate your help. Actually there is still a problem I’m trying to figure out. The function to add a free product is now working but the option to click on the number of coupons used and see a list of orders that used the coupon is still unavailable.

Thanks

[Soft79]

I don’t know about the existence of that functionality… Is that WooCommerce functionality?

[Author]

Posts