Repository Forums Support WooCommerce Extended Coupon Features PRO Free Product No Longer Recognizing Products

Topic Resolution: Resolved
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1722

    When I try to add “free products” to a coupon under the FREE Products section while creating a coupon, it says “No Matches Found”. It simply isn’t recognizing any of the products.


    Did you recently update to WC3.0 or install a new plugin? The cause is probably an outdated plugin that is not compatible with WC3.0.

    Please send me your WooCommerce Status Report, maybe I notice something.


    Thanks. Here is the report. Also, all plugins are up to date.

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Flywheel/4.1.0
    PHP Version:
    PHP Post Max Size: 300 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 4000
    cURL Version: 7.47.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 300 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.1.1
    WC Database Prefix: wp_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    ### Security ###
    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔
    ### Active Plugins (27) ###
    Accordion Shortcodes: by Phil Buchanan – 2.3.3
    Advanced WP Columns: by Vladica Savic – 2.0.6
    Code Snippets: by Shea Bunge – 2.8.6
    Contact Form 7: by Takayuki Miyoshi – 4.8.1
    Fusion Builder: by ThemeFusion – 1.2.1
    Fusion Core: by ThemeFusion – 3.2.1
    Insert Headers and Footers: by WPBeginner – 1.4.2
    List Taxonomy Terms - BETA: by Daniel Santoro – 0.1.0
    Maintenance Mode: by Lukas Juhas – 2.3.1
    Media Library Assistant: by David Lingren
    Fair Trade Judaica – 2.60
    PayPal for WooCommerce: by Angell EYE –
    Search By SKU - for Woocommerce: by Matthew Lawson – 0.6.1
    Smart Manager: by StoreApps – 3.10.0
    WooCommerce Extended Coupon Features PRO: by Soft79 –
    WooCommerce Extended Coupon Features: by Soft79 – 2.5.1
    WooCommerce Brands: by WooCommerce – 1.5.2
    WooCommerce Cart Notices: by SkyVerge – 1.7.0
    WooCommerce Dynamic Pricing: by Lucas Stark – 3.0.12
    WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.6.3
    More Sorting Options for WooCommerce Pro: by Algoritmika Ltd – 3.1.0
    More Sorting Options for WooCommerce: by Algoritmika Ltd – 3.1.1
    WooCommerce Order Status Manager: by SkyVerge – 1.7.1
    WooCommerce Twilio SMS Notifications: by SkyVerge – 1.9.0
    WooCommerce: by Automattic – 3.1.1
    Yoast SEO: by Team Yoast – 5.1
    WP Rollback: by WordImpress – 1.5
    Easy Forms for MailChimp: by YIKES
    Inc. – 6.3.22
    ### Settings ###
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-catalog (exclude-from-catalog-2)
    exclude-from-search (exclude-from-search)
    featured (featured)
    featured (featured-2)
    outofstock (outofstock)
    outofstock (outofstock-2)
    rated-1 (rated-1)
    rated-1 (rated-1-2)
    rated-2 (rated-2)
    rated-2 (rated-2-2)
    rated-2 (rated-2-3)
    rated-3 (rated-3)
    rated-3 (rated-3-2)
    rated-4 (rated-4)
    rated-4 (rated-4-2)
    rated-5 (rated-5)
    rated-5 (rated-5-2)
    ### WC Pages ###
    Shop base: #66 - /shop/
    Cart: #67 - /cart/
    Checkout: #68 - /checkout/
    My account: #69 - /my-account/
    ### Theme ###
    Name: Avada
    Version: 5.2.1
    Author URL:
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: Avada/woocommerce/cart/cart.php
    ### Authorize.Net CIM ###
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    You need to update WooCommerce Extended Coupon Features PRO to version 2.5.0 or newer (Current version is 2.5.3).


    I didn’t realize there was an updated version. The plugins page on the website didn’t notify me.

    It’s all good now and thanks very much for your quick help.



    If you purchased through, make sure you enter the licence code at Settings > WooCommerce Extended Coupon Features to receive automatic updates.


    I appreciate your help. Actually there is still a problem I’m trying to figure out. The function to add a free product is now working but the option to click on the number of coupons used and see a list of orders that used the coupon is still unavailable.



    I don’t know about the existence of that functionality… Is that WooCommerce functionality?

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