My website is running a promotion where customers can get buy one get one free of 1 specific product. So when a customer add the products, another free product is automatically added which is fine. My problem is that when the customer deletes the product, the added free product remains in the cart and cannot be deleted either. Is there a way to also remove the free product when the customer removes the original product? Thanks.
I tried turning off the high-performance mode and it’s still not working. Also, the free product has now doubled (If a customer adds 1 product into the cart, it automatically adds 2 free products instead of 1).
Sorry, are you talking about url to my website?
I wonder if it’s related to WPML. Do you have the option to temporarily disable it to see if it makes a difference? Unfortunately I have to call it a day now, it’s 00:30 here 🙂 I’ll check back in tomorrow.
I see what’s going on. You have both BOGO and a free product enabled. That’s why you always get one free item extra. Is the Zinc Ionised Blue Mountains Natural Spring Water Toner the only product that should receive BOGO? In that case:
– Remove the product from the ‘Free product‘-field on the Free Products-tab
– Add the product to the ‘Products‘-field on the Usage Restrictions-tab.