Repository Forums Support WooCommerce Extended Coupon Features PRO Issue load cart page after coupon auto applied

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #19404
    Alex Blanc
    Participant

    Hi there.

    I am having issue when autocoupon is supposed to apply on cart page. It takes like 2 minutes to load page.
    I tried with debug mode and got error.

    Any idea how to fix it ?

    #19405
    Alex Blanc
    Participant

    Using 3.3.2 with active licence

    Issue happening when customer has to choose between diferents products.
    I have a log copy of the crash in case

    And can reproduce the issue but website is on prod

    Thanks

    #19417
    Soft79
    Keymaster

    Please send the log of the crash. You can send it to admin at soft79.nl

    #19460
    Alex Blanc
    Participant

    Hello, any update please ?

    #19461
    Soft79
    Keymaster

    What is the error that you got? I see no error in the log. What I do see is that you have 44 autocoupons. This will slow the system down tremendously, because for every auto coupon the plugin will need to test whether it is valid for the current cart. Reduce the number of autocoupons to a maximum of approximately 6.

    #19463
    Alex Blanc
    Participant

    OK thanks, I removed 43 autocoupon. I tought expiry date will affect the coupon thats why I didn’t removed it yet.
    Anyway I moved every auto coupon to trash, clear cache and try again. Same problem here…
    really long time to display cart, then error A timeout occurred Error code 524

    #19465
    Soft79
    Keymaster

    Please send a new log file, now that you removed the 43 autocoupons.

    #19467
    Soft79
    Keymaster

    Oh, and also please send me the auto coupon’s settings.

Viewing 8 posts - 1 through 8 (of 8 total)
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