- February 11, 2019 at 3:18 pm #4852
Dear soft 79 team,
We are happy owners of your extension, but I think there is a bug on it when using auto-coupon.
Sometimes, customers call us to say that “they did not received the free product”.
After investigations, I found that the label of the coupon is not displayed on the order page. So, the coupon is applied correctly, but I think some user remove it because they do not know what is the line without label.
It is hard to explain, so you can reproduce by going here:
Click on big button “60 gélules” then “ajouter au panier”.
Once there, an auto coupon is applied for a free product and you can validate order by clicking green button “Valider la commande”.
Then you can see “-0,00€ [Enlever]” with no label before it.
When a coupon is applied manually, the label of the coupon is displayed correctly.
When a coupon is configured to be applied automatically, the label of the coupon do not display and some user are “disturbed” and click on “remove”(I suppose) .
That’s why free product is not set in the bill nor sent to them.
Could you please confirm the bug and then repair it pretty quickly if it is confirmed please ?
Régis RamillienFebruary 11, 2019 at 5:02 pm #4853
This is not a bug. You need to provide a description for the ‘auto coupon’.
Additionally, on the settings page you can disable the possibility to remove auto coupons from the cart.
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