I recently renewed a subscription for two site keys. The original order had two site keys listed for two individual websites. One of those website no longer has a woocommerce shop so I want to use that license key for another site that does use WooCommerce and has the Pro plugin. However, when I try using the second key, it does not work. When I try to generate another key, it creates a new key but doesn’t allow me to specify the site. How do I get this second license key to work? Thanks.
The license key is not the issue. It looks like your webserver can’t reach our license server within the configured timeout. Do you have terminal (ssh) access? I can send you a command to verify the connection to our license server.