Viewing 6 posts - 1 through 6 (of 6 total)
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  • #18436
    tom
    Participant

    I recently renewed a subscription for two site keys. The original order had two site keys listed for two individual websites. One of those website no longer has a woocommerce shop so I want to use that license key for another site that does use WooCommerce and has the Pro plugin. However, when I try using the second key, it does not work. When I try to generate another key, it creates a new key but doesn’t allow me to specify the site. How do I get this second license key to work? Thanks.

    #18440
    Soft79
    Keymaster

    If you enter the new key (ending with 0bae) on the new site, what error message do you get?

    #18447
    tom
    Participant

    Could not validate the licence. Invalid response from server: cURL error 28: Failed to connect to http://www.soft79.nl port 443 after 2702 ms: Operation timed out.

    Thanks.

    #18450
    Soft79
    Keymaster

    Hmm, that’s strange. Are both sites on the same server?

    Is it possible that (some) outgoing https requests are blocked?

    #18458
    tom
    Participant

    Both sites are on the same server/Host (Go Daddy). We shouldn’t have any blocked https request. Would generating a new license key help or is the key ending in Obae necessary?

    #18470
    Soft79
    Keymaster

    The license key is not the issue. It looks like your webserver can’t reach our license server within the configured timeout. Do you have terminal (ssh) access? I can send you a command to verify the connection to our license server.

Viewing 6 posts - 1 through 6 (of 6 total)
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