• This topic has 11 replies, 2 voices, and was last updated 4 months ago by Ant.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #17029
    Ant
    Participant

    Hi, we have your coupon pro plugin on several sites.
    On one of our sites, the marketing tab on the sidebar is missing.

    Can you help?

    #17037
    Ant
    Participant

    If I go to the direct link i copied from one of our sites that is working, it works fine.

    https://ourstore.com/wp-admin/edit.php?post_type=shop_coupon

    There just isn’t the Marketing spot on the WordPress side bar.

    #17039
    Soft79
    Keymaster

    What version of WooCommerce are you running on that site?

    #17040
    Ant
    Participant

    4.8.0 on both websites.

    One has the Marketing on the sidebar, and the other does not.

    #17041
    Soft79
    Keymaster

    Is it possible that someone disabled it using a snippet? For example as explained here: https://wordpress.org/support/topic/how-to-disable-marketing-hub/page/2/

    The Marketing tab is added by the woocommerce-admin package that is shipped with WooCommerce and can only be disabled by using filters as far as I know.

    #17042
    Ant
    Participant

    No there are no snippets running that have that type of code.

    #17043
    Soft79
    Keymaster

    If you wish I can take a look, I need ssh and wp-admin access to the site, you can send details to admin at soft79.nl. Otherwise I recommend you to contact WooCommerce support as this is not related to our plugin.

    #17044
    Soft79
    Keymaster

    BTW Is it the site running admin-menu-editor-pro ? Try disabling that plugin to see if the issue persists.

    #17047
    Ant
    Participant

    Site is not running admin-menu.

    I do not have SSH, but can get you wp-admin

    Anthony

    #17049
    Soft79
    Keymaster

    I can take a peek, please send temporary credentials to admin at soft79.nl

    #17051
    Soft79
    Keymaster

    The ‘Disable WooCommerce Bloat’ is hiding it, but disabling the plugin doesn’t show the Marketing tab, so there’s probably something else hiding it. Please contact WooCommerce support.

    #17053
    Ant
    Participant

    I installed that plugin this morning so we could at least get some coupons made.

    Thanks for your effort.

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