Repository Forums Support WooCommerce Extended Coupon Features PRO No matching product for “Free Product”

Topic Resolution: Resolved
Viewing 6 posts - 1 through 6 (of 6 total)
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  • #2113

    I’m trying to create a coupon where if they add one item to the cart it will automatically add a different item to their cart for free. When I try to type in the box “Free Products” it’s automatically telling me “No Matches Found” before I even put anything in the field. Am I doing something wrong?


    What version of our plugin are you using?


    Version 2.5.4

    ### WordPress Environment ###
    Home URL:
    Site URL:
    WC Version: 3.2.2
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    ### Server Environment ###
    Server Info: Apache
    PHP Version: 5.6.31
    PHP Post Max Size: 128 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 4000
    cURL Version: 7.53.0
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    ### Database ###
    WC Database Version: 3.2.2
    WC Database Prefix: wp_rsun_
    MaxMind GeoIP Database: ✔
    Total Database Size: 30.20MB
    Database Data Size: 23.12MB
    Database Index Size: 7.08MB
    wp_rsun_woocommerce_sessions: Data: 0.12MB + Index: 0.00MB
    wp_rsun_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_rsun_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_rsun_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_rsun_woocommerce_order_items: Data: 0.23MB + Index: 0.14MB
    wp_rsun_woocommerce_order_itemmeta: Data: 1.81MB + Index: 1.24MB
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    ### Post Type Counts ###
    attachment: 925
    custom_css: 1
    edge: 4
    feature: 1
    nav_menu_item: 33
    page: 13
    post: 8
    product: 422
    product_variation: 651
    revision: 87
    shop_coupon: 5
    shop_order: 670
    shop_order_refund: 2
    slide: 1
    templatera: 4
    testimonials: 5
    vntd_slider: 3
    vtprd-rule: 1
    wpcf7_contact_form: 3
    ### Security ###
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    ### Active Plugins (11) ###
    Artbees Themes Captcha: by Jose Rodriguez  – 1.0
    Cimy User Extra Fields: by Marco Cimmino – 2.7.2
    Contact Form 7: by Takayuki Miyoshi – 4.9.1
    WPBakery Visual Composer (Modified Version): by Michael M - – 5.2.1
    WooCommerce Extended Coupon Features PRO: by Soft79 – – Not tested with the active version of WooCommerce
    WooCommerce Extended Coupon Features: by Soft79 – 2.5.4 – Not tested with the active version of WooCommerce
    WooCommerce Catalog Visibility Options: by Lucas Stark – 3.0.1 – 3.0.3 is available – Not tested with the active version of WooCommerce
    WooCommerce Authorize.Net CIM Gateway: by SkyVerge – 2.6.2 – 2.7.1 is available – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.2 – 3.2.3 is available
    WP Approve User: by Konstantin Obenland – 2.4.0
    WP Mail SMTP: by WPForms – 0.11.1
    ### Settings ###
    API Enabled: ✔
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    ### WC Pages ###
    Shop base: #3342 - /shop/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: ❌ Page not set
    ### Theme ###
    Name: Jupiter Child Theme
    Version: 1.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Jupiter
    Parent Theme Version: 5.9.7
    Parent Theme Author URL:
    WooCommerce Support: ✔
    ### Templates ###
    Overrides: jupiter/woocommerce/archive-product.php
    ### Authorize.Net CIM ###
    Environment: Production
    Tokenization Enabled: ✔
    Debug Mode: Off

    Wow, that’s an old one!

    Please upgrade to the newest version (preferably 2.5.6), available at your account page. You will have to do it manually (deactivate + uninstall current version, then install + activate new version).

    After installation enter your licence key at Settings > WooCommerce Extended Coupon Features to enable automatic updates.

    PS: You can remove the free version of the plugin, you don’t need it when you have PRO installed.


    That worked. Thank you!


    You’re welcome!

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