Problems with free products vs Paypal Plus

[Thorsten]

Hi, we experience serious problems with Paypal Plus and after long testing we found out that this has to do with the free products option of your plugin. As soon as a free product is part of the order, Paypal plus does’t work. The plugin passes this on to PayPal Plus as a zero value. But this is not allowed, because PayPal may only be used from a value of 1,50. The plugin passes the wrong value to PayPal Plus.

[Soft79]

I’ve never heard of a limitation like that. Is PayPal Plus the same as PayPal? If it’s a limitation of the service than we can’t solve this. If it’s a limitation of the gateway/plugin I suggest you contact the author.

BTW: we have a store that sells products that cost less than 1.50 using PayPal without issues.

[Thorsten]

No no, let me explain: Paypal Plus is just the most recent gateway, using the modern REST Api. It’s not so new though, but Paypal lately tries to promote this gateway because it offers more payment options and just is more secure. It’s still 100% Paypal.

The developer of the *official* Paypal Plus Plugin (paid by Paypal) now explained to me, that your plugin seems to hand over free product incorrectly. All our order are above 1,50, that’s not the point. The thing is: If you add one or more free products to the cart *manually* (just imagine a free product being part of the catalogue fr any reason), all works well. Only when a free product is added by the free gift option of your plugin (PRO), the problem occurs. So there must be a difference between how a normal 0 Euro Product is handed over and a free gift is handed over, although it’s actually the same thing. The error massage says “order can’t be processed, the payment id is incorrect”.

This problem is serious, it prevents using the latest “version” of Paypal, so to speak.

[Soft79]

Can you send me an url with instructions to reproduce this issue on your frontend?

[Thorsten]

Well not really, since I had to disable the Paypal Plus Plugin and re-activate the “Standard” Paypal Gateway. It’s a live site.

But I’ll prepare it on our dev and sent you the url then.

[Thorsten]

Okay, now I prepared everything. Can you please contact me via E-Mail so I can give you detailed instructions how to reproduce the error.

[Thorsten]

But the simple solution probably is that the “free gift” Option doesn’t display the price as “0,00 €” in the cart, but as “Free!”. Maybe this affects the price data which is being transferred to Paypal on checkout for such products. Paypal seems to have problems with that. But I can guide you trough step by step, though

[Soft79]

Please send detals to admin at soft79.nl

[Author]

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