Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › Usage limit per user not working properly
Hey there! Great plugin and we love it but theres just some issues with the Usage limit per user functionality.
When this feature is checked, whenever people try to use the coupon code (despite not ever using it) it gives this error “Coupon usage limit has been reached.”.
But, for some reason, when you change the email thats on checkout, then it starts working again, so there must be some error with how the data is parsed or checked for this user limit to take action.
Thanks! I hope this can get worked on, if you need more details about this or a demo of the error then I can be contacted and we can schedule something.
Can you send me an url + instructions to test this in your store? You can send them to admin at soft79.nl. What version of WC and our plugin do you use?
I get “Coupon code applied successfully”.
Did you test it multiple times using the same useraccount, maybe?
It says Coupon code applied successfully but then when you press check out, it says Coupon usage limit has been reached, thus no one can ever use this coupon.
Unfortunately I can’t checkout:
Unfortunately we do not ship to the NL. Please enter an alternative shipping address.
Invalid payment method.
Go into incognito or VPN, incognito works most of the time!
Tried incognito. Not going to use vpn. Can you temporarily add NL shipping method?
While your at it; please enable Settings > WC Extended Coupon Feat > Debug mode.
Just added Netherlands as a selling option
please enable Settings > WC Extended Coupon Feat > Debug mode.
Ok, you can disable it again. Now, please temporarily disable our plugin.
anyway I can leave it on? We kinda use it extensively, do i need to install a new plugin?
Just temporarily (5 min tops), to test whether it’s a WC issue.
sent you another email to test on our staging site because i cant turn the plugin off on our production site.