Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › Usage limit per user not working properly

Topic Resolution: Resolved
Viewing 15 posts - 1 through 15 (of 16 total)
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  • Author
    Posts
  • April 3, 2019 at 7:43 pm #5037
    calvintyvm
    Participant

    Hey there! Great plugin and we love it but theres just some issues with the Usage limit per user functionality.

    When this feature is checked, whenever people try to use the coupon code (despite not ever using it) it gives this error “Coupon usage limit has been reached.”.

    But, for some reason, when you change the email thats on checkout, then it starts working again, so there must be some error with how the data is parsed or checked for this user limit to take action.

    Thanks! I hope this can get worked on, if you need more details about this or a demo of the error then I can be contacted and we can schedule something.

    April 3, 2019 at 9:42 pm #5038
    Soft79
    Keymaster

    Can you send me an url + instructions to test this in your store? You can send them to admin at soft79.nl. What version of WC and our plugin do you use?

    April 4, 2019 at 4:22 pm #5044
    Soft79
    Keymaster

    I get “Coupon code applied successfully”.

    Did you test it multiple times using the same useraccount, maybe?

    April 4, 2019 at 4:35 pm #5045
    calvintyvm
    Participant

    It says Coupon code applied successfully but then when you press check out, it says Coupon usage limit has been reached, thus no one can ever use this coupon.

    April 4, 2019 at 4:39 pm #5046
    Soft79
    Keymaster

    Unfortunately I can’t checkout:

    Unfortunately we do not ship to the NL. Please enter an alternative shipping address.
    Invalid payment method.

    April 4, 2019 at 4:51 pm #5047
    calvintyvm
    Participant

    Go into incognito or VPN, incognito works most of the time!

    April 4, 2019 at 4:52 pm #5048
    Soft79
    Keymaster

    Tried incognito. Not going to use vpn. Can you temporarily add NL shipping method?

    April 4, 2019 at 4:54 pm #5049
    Soft79
    Keymaster

    While your at it; please enable Settings > WC Extended Coupon Feat > Debug mode.

    April 4, 2019 at 5:05 pm #5050
    calvintyvm
    Participant

    Just added Netherlands as a selling option

    April 4, 2019 at 5:09 pm #5051
    Soft79
    Keymaster

    please enable Settings > WC Extended Coupon Feat > Debug mode.

    April 4, 2019 at 5:23 pm #5052
    calvintyvm
    Participant

    done

    April 4, 2019 at 5:33 pm #5053
    Soft79
    Keymaster

    Ok, you can disable it again. Now, please temporarily disable our plugin.

    April 4, 2019 at 5:37 pm #5054
    calvintyvm
    Participant

    anyway I can leave it on? We kinda use it extensively, do i need to install a new plugin?

    April 4, 2019 at 5:39 pm #5055
    Soft79
    Keymaster

    Just temporarily (5 min tops), to test whether it’s a WC issue.

    April 4, 2019 at 5:46 pm #5056
    calvintyvm
    Participant

    sent you another email to test on our staging site because i cant turn the plugin off on our production site.

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